Dimplex XHD23 - User Manual

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Service Manual

Models

XHD23L/XHD23G

XHD26L/XHD26G

XHD28L/XHD28G

XHD33L/XHD33G

DF26L-PRO

DF26DWC-PRO

DF28L-PRO

DF28DWC-PRO

Part Number

6909940XXX

6913820XXX

6909850XXX

6913830XXX

6909970XXX

6913840XXX

6913820XXX

6913830XXX

6913840XXX

6910090XXX

7401050100R05

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this rebox.

For your safety, always comply with all warnings and safety instructions contained in this manual to prevent

personal injury or property damage.

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Questions and Answers

C
Courtney WareSep 12, 2025
Why is the left half of the flame not visible on my Dimplex XHD23?
- M
  Morgan RhodesSep 12, 2025
  If the left half of the flame is not visible on your Dimplex Indoor Fireplace, it is likely due to a broken flicker rod, which will need to be replaced.
N
nharringtonSep 14, 2025
How to fix light leaking around log set on Dimplex XHD23?
- M
  Ms. Monica RichardsonSep 14, 2025
  If light is leaking out around the log set of your Dimplex Indoor Fireplace, it's likely that the log set is not positioned properly. Refer to the instructions for replacing the log set and make sure the log set is connected to the base panel.

Summary

Dimplex Firebox Service Manual

Important Safety Information

Crucial safety warnings and precautions for servicing the firebox to prevent injury or damage.

Exploded Parts Diagram

Illustrated breakdown of firebox components with numerical references for identification.

Replacement Parts List

Comprehensive list of part numbers for various Dimplex firebox models.

Wiring Diagrams

Schematic illustrating electrical connections for different firebox models.

Component Replacement Procedures

Step-by-step guides for accessing and replacing key firebox components.

Troubleshooting Guide

Solutions for common operational and appearance issues with the firebox.

Summary

Dimplex Firebox Service Manual

Important Safety Information

Crucial safety warnings and precautions for servicing the firebox to prevent injury or damage.

Exploded Parts Diagram

Illustrated breakdown of firebox components with numerical references for identification.

Replacement Parts List

Comprehensive list of part numbers for various Dimplex firebox models.

Wiring Diagrams

Schematic illustrating electrical connections for different firebox models.

Component Replacement Procedures

Step-by-step guides for accessing and replacing key firebox components.

Troubleshooting Guide

Solutions for common operational and appearance issues with the firebox.

This document provides a comprehensive service manual for Dimplex electric fireboxes, covering various models including XHD23L/XHD23G, XHD26L/XHD26G, XHD28L/XHD28G, XHD33L/XHD33G, and DF26L-PRO, DF26DWC-PRO, DF28L-PRO, DF28DWC-PRO. It outlines the function, usage, and maintenance features of these devices, emphasizing safety and proper handling.

The Dimplex electric fireboxes are designed to provide the ambiance of a traditional fireplace without the need for venting or fuel. They feature realistic flame effects and, in some models, a heating function to supplement room warmth. The devices are operated via a main control board, which manages various components such as the heater, flicker motor, flame LED strip, and log set or media bed LEDs. Some models also include a touchpad for user interaction and a remote control for convenient operation.

Function Description:

The primary function of these Dimplex electric fireboxes is to create a realistic fireplace experience. This is achieved through several integrated components:

Flame Effect: A flicker motor, combined with flame LED strips and a reflective surface, generates a dynamic and lifelike flame effect. The intensity and movement of the flames can often be adjusted to suit user preference.
Heating (Optional): Many models incorporate a heater assembly that provides supplemental heat to a room. This feature can be turned on or off independently of the flame effect, allowing for year-round enjoyment. A thermistor monitors the temperature to prevent overheating and ensure safe operation.
Log Set/Media Bed: Depending on the model, the firebox includes either a realistic log set or a media bed (such as crushed glass or ice chunks) illuminated by LEDs. These elements enhance the visual appeal and contribute to the authentic fireplace look.
Control System: A main control board acts as the central hub for all functions. It receives commands from the touchpad or remote control and activates the relevant components. This board also includes safety features to prevent malfunctions.

Usage Features:

The Dimplex electric fireboxes are designed for ease of use and offer several features to enhance the user experience:

Intuitive Controls: Models with a touchpad provide a user-friendly interface for adjusting settings such as flame brightness, heat output, and timer functions. Remote controls offer added convenience, allowing users to operate the firebox from a distance.
Independent Operation: The flame effect and heating function can typically be operated independently. This means users can enjoy the visual ambiance of a fire without heat during warmer months, or use the heater alone if desired.
Adjustable Settings: Users can often customize the flame brightness and, in some models, the speed of the flicker effect to create their desired atmosphere. The heater may also have multiple heat settings.
Safety Features: Built-in safety mechanisms, such as a thermistor to prevent overheating and automatic shut-off functions, ensure safe operation. Users are advised to allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin when servicing.
Easy Installation: The fireboxes are designed for straightforward installation into a mantel or wall opening. The manual provides detailed instructions for accessing and removing components for maintenance or repair.

Maintenance Features:

Regular maintenance is crucial for ensuring the longevity and optimal performance of the Dimplex electric fireboxes. The manual provides detailed instructions for various maintenance tasks and component replacements:

Accessing Components: The top panel and bottom panel of the firebox can be removed to gain access to internal components such as the main control board, heater assembly, flicker motor, and LED strips. Specific instructions are provided for each model to ensure safe and proper access.
Component Replacement: The manual includes exploded parts diagrams and replacement parts lists for various models, making it easy to identify and order specific components. Instructions are provided for replacing:
- Heater Assembly: If the heater is not turning on or cutting out after a short time, the heater assembly may need replacement.
- Power Supply: Issues with the power cord or the device not turning on may indicate a faulty power supply.
- Main Control Board: If the firebox does not turn on using manual controls or if multiple functions are malfunctioning, the main control board may need replacement.
- Touchpad: If the touchpad is unresponsive or not registering inputs, it can be replaced.
- Thermistor: A faulty thermistor can lead to overheating issues or incorrect temperature readings.
- Flicker Motor: If the flame effect is not working or is making excessive noise, the flicker motor may need replacement.
- Flicker Rod: A damaged or worn flicker rod can affect the realism of the flame effect.
- Flame LED Strip: If the flame is not visible or appears dim, the LED strip may need replacement.
- Flame Base LED Strip: Similar to the flame LED strip, issues with the flame base LED strip can affect the overall illumination of the firebox.
- Media Tray / Media LED Strip: For models with media beds, issues with illumination may require replacement of the media LED strip.
- Log Set: If the log set is not glowing or is positioned improperly, it may need adjustment or replacement.
- Remote Control: If the remote control is not functioning, it may need to be replaced or its batteries checked.
Wiring Diagrams: Comprehensive wiring diagrams are provided for different models, which are essential for troubleshooting electrical issues and ensuring correct reassembly after maintenance.
Troubleshooting Guide: A detailed troubleshooting guide helps users diagnose common problems based on symptoms, providing potential causes and solutions. This covers issues such as circuit breaker trips, power cord warmth, firebox not turning on, unresponsive remote control, and problems with flame effects or heating.
Safety Precautions: Throughout the maintenance sections, warnings are given regarding disconnecting power before attempting any maintenance to reduce the risk of electric shock or injury to persons. Users are advised to allow heating elements to cool down before handling.

In summary, the Dimplex electric fireboxes offer a convenient and aesthetically pleasing alternative to traditional fireplaces, with user-friendly controls and a focus on safety. The provided service manual equips users and technicians with the necessary information to maintain these devices, ensuring their continued performance and enjoyment.