To Next PageTo Next PageWhy is the display flashing on my Dimplex Indoor Fireplace?
If the display on your Dimplex Indoor Fireplace is flashing, it could be due to a few reasons: * **Loose Wiring:** Check the wiring connections to ensure they are secure. * **Defective Power Supply:** The power supply may be defective and need replacing. * **Defective Main Control Board:** The main control board could be defective and need replacing.
How to fix flame not visible on Dimplex XHD28L?
If the flame is not visible on your Dimplex Indoor Fireplace, consider the following possibilities: * **Flame is Turned Off:** Ensure the color theme is not set to t0 (log models only). * **Defective LED Strip:** The flame LED strip may be defective and need replacing. * **Main Control Board:** The main control board could be defective and need replacing.
Why does my Dimplex Indoor Fireplace trip the circuit breaker?
Your Dimplex Indoor Fireplace might be tripping the circuit breaker because additional appliances are exceeding the current rating of the circuit breaker or fuse. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Another possible cause is a short in the unit wiring, in which case you should trace the wiring in the unit.
Why does the circuit breaker trip when I turn on my Dimplex XHD28L Indoor Fireplace?
If the circuit breaker trips or a fuse blows when you turn on your Dimplex Indoor Fireplace, it could be due to two main reasons. First, the current rating of the circuit breaker or fuse might be exceeded by the combined power draw of the fireplace and other appliances on the same circuit. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Second, there might be a short in the unit's wiring, in which case you should trace the wiring in the unit.
Why is light leaking out around the log set of my Dimplex XHD28L Indoor Fireplace?
If light is leaking out around the log set of your Dimplex Indoor Fireplace, it's likely that the log set is not positioned properly in the unit. See instructions for replacing the log set and ensure the log set is connected to the base panel.
Why is the left half of the flame not visible on my Dimplex Indoor Fireplace?
If the left half of the flame is not visible on your Dimplex Indoor Fireplace, it could be due to a broken flicker rod, which would need to be replaced.
Why is the log set dim on my Dimplex XHD28L?
If the log set in your Dimplex Indoor Fireplace is dim or not glowing, it could be due to a loose connection, so check wiring connections. It may also indicate a defective log set, which would need to be replaced.
Why does the power cord get warm on my Dimplex XHD28L Indoor Fireplace?
The power cord of your Dimplex Indoor Fireplace might get slightly warm to the touch during normal operation when the heater is on. However, if it seems excessively warm, it could indicate a defective power cord, which would need to be replaced.
Why is my Dimplex XHD28L flame frozen?
If the flame in your Dimplex Indoor Fireplace is frozen, it might be due to a defective flicker motor or a defective main control board. Consider replacing the flicker motor or the main control board.
Why is my Dimplex XHD28L display flashing?
A flashing display on your Dimplex Indoor Fireplace could be due to loose wiring, in which case you should check wiring connections. It might also indicate a defective power supply or main control board, requiring their replacement.
General safety guidelines to reduce risks of fire, electric shock, and injury when using the electric fireplace.
Specific warnings and cautions related to unit operation, battery handling, and high temperatures.
Information on FCC rules for digital devices and potential interference with radio or television reception.
Details on voltage, amperage, wattage, wiring, and bulb type for the electric fireplace.
Physical measurements (width, height, depth) for different Dimplex fireplace models.
Weight specifications for various Dimplex fireplace models.
The recommended ambient temperature range for operating the electric fireplace.
Guidelines for positioning the fireplace, ensuring adequate air circulation and avoiding specific locations.
Instructions for securing the fireplace unit, especially when installing into mantels or openings.
Essential information on proper grounding to prevent electric shock and ensure safe operation.
Overview of the fireplace's touch controls and the multi-function infrared remote.
How to turn the fireplace unit on and off using the controls.
Instructions for activating and deactivating the heating function.
How to select desired temperature settings and display temperature units (°C/°F).
Adjusting the speed of the flame effect through multiple levels.
Changing the media and flame base colors or selecting different themes.
Adjusting the brightness level of the flame and logs.
Turning the flame effect on and off.
Setting the sleep timer for automatic shut-off.
Procedure to reset the heater if it overheats and shuts off automatically.
Recommendations for regular inspection, dust removal, and cleaning of the firebox.
Step-by-step guide for replacing the battery in the remote control.
Details the duration and scope of the limited warranty for the electric fireplace.
Specifies the regions and conditions under which the warranty applies.
Lists items like light bulbs and products purchased in specific territories that are not covered.
Explains what is covered regarding material and workmanship defects for fireplace units and surrounds.
Outlines conditions such as misuse, accidents, or unauthorized repairs that void the warranty.
Instructions on how to contact technical service and what information is needed for warranty claims.
Describes the manufacturer's options for repair, replacement, or refund in case of defects.
Defines what the manufacturer and its agents are not responsible for, including indirect damages.
Information on how state and provincial laws apply to the limited warranty.
General safety guidelines to reduce risks of fire, electric shock, and injury when using the electric fireplace.
Specific warnings and cautions related to unit operation, battery handling, and high temperatures.
Information on FCC rules for digital devices and potential interference with radio or television reception.
Details on voltage, amperage, wattage, wiring, and bulb type for the electric fireplace.
Physical measurements (width, height, depth) for different Dimplex fireplace models.
Weight specifications for various Dimplex fireplace models.
The recommended ambient temperature range for operating the electric fireplace.
Guidelines for positioning the fireplace, ensuring adequate air circulation and avoiding specific locations.
Instructions for securing the fireplace unit, especially when installing into mantels or openings.
Essential information on proper grounding to prevent electric shock and ensure safe operation.
Overview of the fireplace's touch controls and the multi-function infrared remote.
How to turn the fireplace unit on and off using the controls.
Instructions for activating and deactivating the heating function.
How to select desired temperature settings and display temperature units (°C/°F).
Adjusting the speed of the flame effect through multiple levels.
Changing the media and flame base colors or selecting different themes.
Adjusting the brightness level of the flame and logs.
Turning the flame effect on and off.
Setting the sleep timer for automatic shut-off.
Procedure to reset the heater if it overheats and shuts off automatically.
Recommendations for regular inspection, dust removal, and cleaning of the firebox.
Step-by-step guide for replacing the battery in the remote control.
Details the duration and scope of the limited warranty for the electric fireplace.
Specifies the regions and conditions under which the warranty applies.
Lists items like light bulbs and products purchased in specific territories that are not covered.
Explains what is covered regarding material and workmanship defects for fireplace units and surrounds.
Outlines conditions such as misuse, accidents, or unauthorized repairs that void the warranty.
Instructions on how to contact technical service and what information is needed for warranty claims.
Describes the manufacturer's options for repair, replacement, or refund in case of defects.
Defines what the manufacturer and its agents are not responsible for, including indirect damages.
Information on how state and provincial laws apply to the limited warranty.
This document is an owner's manual for the Dimplex Electric Fireplace, covering models XHD28L, XHD28G, XHD26L, XHD26G, XHD23L, XHD23G, XHD33L, and XHD33G. It provides essential information for installation, operation, and maintenance of the electric fireplace.
The Dimplex Electric Fireplace offers an alternative to a traditional wood or gas fireplace, designed to give an existing fireplace new life or transform a cabinet or media center into a focal point. It does not require special venting, but proper air circulation is necessary, with at least 1/2 inch clearance behind the unit. It should not be installed directly on carpet or similar surfaces that may restrict airflow. When installing into an existing fireplace opening, all drafts and vents should be sealed with a non-fibrous insulation material to prevent chimney debris from falling onto the unit. It is important not to install the unit into an existing fireplace opening that is prone to dampness.
Installation involves placing the unit into an opening with specific minimum dimensions depending on the model (XHD33, XHD28, XHD26, XHD23). For media models, small acrylic crystals are supplied to be dispersed in the media tray, with larger crystals arranged near the flame panel. If using an optional media accessory kit (XHDDW-KIT for XHD26G & XHD28G, or XHDDW-KIT33 for XHD33G), the supplied crystals are omitted, and river rocks are dispersed in the media tray with driftwood arranged on top.
For mounting into a Dimplex mantel, check for holes in the side panels near the top. Align the front of the firebox (without the front glass installed) with the mantel's front face and install provided screws into the front holes on the inside faces of the firebox, aligning with the mantel holes to secure it. If there are no holes, remove the screw on the back bottom flange and use the provided L-bracket to secure the firebox to the mantel. For custom mantels or existing openings, secure the firebox by inserting an appropriate screw through either the front or back hole on the inside face of the firebox, depending on the most suitable location.
The product must be grounded to reduce the risk of electric shock in case of malfunction. It is equipped with an equipment-grounding conductor and a grounding plug. The plug must be connected to a properly installed and grounded 120V outlet in accordance with all local codes. No adapter should be used. Improper connection of the grounding conductor can result in electric shock. If there is doubt about proper grounding, consult a qualified electrician or serviceman. The plug should not be modified; if it does not fit the outlet, a proper outlet should be installed by a qualified electrician.
The fireplace is operated via a hidden touch panel on the front and a multi-function IR (infrared) remote control. To activate the touch panel, touch the hidden control to the right side of the white line; an icon will be selected, and the digital display will highlight the selection. The touch panel returns to a hidden state after 5 seconds. The remote control has a range of approximately 30 ft (9 m) and must be pointed towards the front of the fireplace.
The controls include:
Maintenance involves regular inspection of the electric firebox, at least yearly, and cleaning with a damp cloth to remove dust. Except for installation and cleaning, all other servicing should be performed by an authorized service representative. Before any maintenance or cleaning, disconnect power by unplugging the unit and allow the heater to cool to reduce the risk of fire, electric shock, or injury.
The remote control battery (3V Lithium) needs replacement. To do this, push the release tab towards the center and slide the battery cover open. Install the new battery with the positive (+) side facing up, then close the cover. Batteries must be recycled or disposed of properly according to local authority or retailer advice.
Should the heater overheat, an automatic cutout will turn it off. To reset, unplug the unit and wait 5 minutes before plugging it back in. If the heater needs continuous resetting, unplug the unit and contact Technical Support.
The product comes with a two-year limited warranty for products other than fireplace surrounds (mantels) and trims, and a one-year limited warranty for surrounds (mantels) and trims. This warranty applies to the original purchaser and covers defects in material and workmanship. It does not cover light bulbs, products purchased in certain regions (Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska), or defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. For service, contact Technical Service with proof of purchase, model, and serial numbers. Glen Dimplex Americas will, at its discretion, repair or replace defective products or parts. For products other than surrounds and trims, on-site or in-home warranty services are provided, with some limitations on travel costs and access. For surrounds and trims, the purchaser is responsible for removal and transportation to and from the service location. The warranty does not cover installation or removal expenses. Glen Dimplex Americas is not liable for indirect, special, punitive, exemplary, consequential, or incidental loss, cost, or damage exceeding the product's purchase price. Some jurisdictions may not allow limitations on incidental or consequential damages. This warranty provides specific legal rights, which may vary by jurisdiction.
General| Model | XHD28L |
|---|---|
| Type | Electric Fireplace |
| Style | Traditional |
| Power Source | Electric |
| Finish | Black |
| Remote Control | Yes |
| Volts | 120V |
| Watts | 1500W |
| Heater | Yes |
| Flame Brightness Adjustment | Yes |
| Thermostat | Yes |
| Timer | Yes |
| Log Set | Yes |
| Heat Settings | High/Low |
