To Next PageTo Next PageWhy does my Dimplex XHD23G trip the circuit breaker?
Your Dimplex Indoor Fireplace might be tripping the circuit breaker because additional appliances are exceeding the current rating of the circuit breaker or fuse. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Another possible cause is a short in the unit wiring, in which case you should trace the wiring in the unit.
Why is the log set dim on my Dimplex Indoor Fireplace?
If the log set in your Dimplex Indoor Fireplace is dim or not glowing, it could be due to a loose connection, so check wiring connections. It may also indicate a defective log set, which would need to be replaced.
Why does the power cord get warm on my Dimplex XHD23G?
The power cord of your Dimplex Indoor Fireplace might get slightly warm to the touch during normal operation when the heater is on. However, if it seems excessively warm, it could indicate a defective power cord, which would need to be replaced.
Why is my Dimplex XHD23G Indoor Fireplace flame frozen?
If the flame in your Dimplex Indoor Fireplace is frozen, it might be due to a defective flicker motor or a defective main control board. Consider replacing the flicker motor or the main control board.
Why is my Dimplex Indoor Fireplace display flashing?
A flashing display on your Dimplex Indoor Fireplace could be due to loose wiring, in which case you should check wiring connections. It might also indicate a defective power supply or main control board, requiring their replacement.
Why is the media not illuminated on my Dimplex XHD23G Indoor Fireplace?
If the media in your Dimplex Indoor Fireplace is not illuminated, it could be because the unit is set to midnight mode, so ensure the color theme is not set to t0. Alternatively, a defective media LED strip or main control board could be the cause. In these cases, consider replacing the media LED strip or the main control board.
Why is the flame not visible on my Dimplex XHD23G Indoor Fireplace?
If the flame is not visible on your Dimplex Indoor Fireplace, it could be due to several reasons. If you have log models, ensure the color theme is not set to t0, as the flame might be turned off. Another cause could be a defective flame LED strip or a defective main control board, in which case you should replace the flame LED strip or the main control board.
What to do if my Dimplex Indoor Fireplace does not respond to the remote control?
If your Dimplex Indoor Fireplace isn't responding to the remote, the batteries might need replacing. You can change the batteries. Alternatively, the remote control or touchpad could be defective, requiring replacement.
What to do if my Dimplex XHD23G Indoor Fireplace does not turn on using the manual controls?
If your Dimplex Indoor Fireplace isn't turning on with the manual controls, several factors could be at play. First, ensure the unit is not plugged into a power bar, surge protector, or extension cord. Check the fuse/breaker panel to ensure there is incoming power from the electrical wall socket. Other potential issues include a defective main control board, touchpad, or power supply, as well as a loose touchpad connection. In such cases, consider replacing the main control board, touchpad, or power supply and checking the touchpad connection.
General| Model | XHD23G |
|---|---|
| Type | Electric Fireplace |
| Volts | 120V |
| Wattage | 1500W |
| Remote Control | Yes |
| Thermostat | Yes |
| Timer | Yes |
| Width | 23 inches |
| Weight | 40 lbs |
| Color | Black |
| Flame Effect | Yes |
