6363
FREQUENTLY ASKED QUESTIONS
Wait 30 seconds for internal circuits to reset, then turn receiver back on.
Consider using a line conditioner or surge protector.
Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.
If parental limits are active, turn your DIRECTV
®
Receiver back on and enter your parental lock code at the prompt.
What to do about temporary loss of the satellite signal, “frozen” picture, or picture breaking into
blocks / pixels?
The image on your screen is frozen, blocky, or you see a message that says “Searching for Satellite Signal (x771).
Possible Causes:
Severe weather (rain, snow, hail etc.) may cause this issue.
There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.
There may be a problem with the cables running from your satellite dish to your DIRECTV
®
Receiver.
If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.
Solution:
Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal.
If there are no weather problems in your area, reset your DIRECTV
®
Receiver using the red RESET button behind the door on the
front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.
You can also check all the cable connections between your DIRECTV
®
Receiver and the satellite dish for loose or
broken connections.
If the problem is coming from the program source (for example, you see the problem on one channel, but not on any others), wait
for the broadcasting channel to resolve the issue.
CHAPTER 5 - TROUBLESHOOTING & FAQS
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