CHAPTER 7 - Help & Troubleshooting
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Chapter
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Chapter
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Chapter
3
Chapter
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Chapter
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Chapter
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Chapter
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Chapter
8
Troubleshooting Tips
Many problems can be corrected by performing a simple reset of the DIRECTV
®
Plus
DVR. If you experience frozen audio or video, blank screen, or the system won’t respond
to front panel button or remote control, try one of these:
- Press the red RESET button behind the access card panel door on the front of the
- DIRECTV
®
Receiver, then wait for program guide information to be acquired.
- If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15
seconds, then plug it in again.
- If the above two items don’t work, try reauthorizing your receiver. On a computer,
go to directv.com/reauthorize and follow the onscreen instructions. You will need to
be logged into your account on directv.com to complete this process.
- Running the System Test (at the end of this section) can also help you diagnose and
solve many common problems. Note that resetting your receiver twice in a row will
clear all your program guide data. It could take as much as 48 hours to reacquire
all of it.
Reset / Reauthorize Your Receiver
Reset Button
Troubleshooting Tips
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