DirecTV HR20 - Page 113

CHAPTER 7 - Help & Troubleshooting
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Chapter
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Chapter
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Chapter
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Chapter
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Chapter
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Chapter
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Frequently Asked Questions
Possible Causes:
DIRECTV DVR will not turn on
Your receiver won’t turn on with either the remote or from the front panel.
- Remote batteries are dead.
- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.
- Wall outlet does not have power.
Solution:
- If remote is not turning on the receiver:
• Make sure mode switch is all the way to left, then press PWR button on remote.
• If still not responding, check batteries – green light should blink when any key is pressed.
• If steady blinking, replace batteries.
• If solid green light, make sure nothing is blocking the IR sensor.
- If receiver does not respond to pressing the buttons on the front panel of the receiver:
• Verify power cord is plugged in at both the wall outlet and rear panel of the receiver.
- Press the INPUT button on the TV remote control to change the video source.
- Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
- If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV
®
Receiver back on.
- Check your connections and cables.
- Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the
24 frame-per-second rate DIRECTV provides. Press the RES button on your receiver’s front panel to change the resolution to one
your TV supports.