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9Warranty
9 Warranty
9.1 Warranty conditions
We offer a warranty of 24 months from the
date of purchase for the appliances we sell.
Within this warranty period, we will correct all
defects free of charge that are due to material
or manufacturing faults, either by repair work
or replacing the appliance or accessories, at
our discretion (damage to accessory parts
does not automatically lead to the entire appli-
ance being replaced). The warranty does not
cover damage due to improper use (operating
on the wrong power type/voltage, connecting
to unsuitable power sources, breakage, etc.),
normal wear and defects that only insignifi-
cantly affect the value or the serviceability of
the appliance.
Intervention by unauthorised parties or the
use of parts other than Original Royal Appli-
ance Spare Parts cause the warranty to be-
come null and void. Consumable parts are not
included in the warranty and therefore must
be purchased by the customer! The warranty
is only valid if the date of purchase has been
acknowledged by the dealer's stamp and sig-
nature on the warranty card or if a copy of the
invoice is included with the appliance that has
been sent in. Warranty work does not extend
the warranty period nor does it constitute a
claim for a new warranty!
9.2 In case of a warranty claim
To make a claim under warranty, send us the
appliance without a floor cloth and with a short
description of the defect in block capitals.
Head your accompanying letter with the com-
ment "warranty claim".
Send it to the following address, including the
warranty card or a copy of the receipt:
ZPage 123, "International Service"
Evo.book Seite 42 Donnerstag, 21. Oktober 2010 3:34 15
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