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MATRICE 30 SERIES User Manual
Troubleshooting Procedures
1. Why can the battery not be used before the rst ight?
The battery must be activated by charging before using it for the rst time.
2. How to solve the gimbal drift issue during ight?
Calibrate IMU and compass in DJI Pilot 2. If the problem persists, contact DJI Support.
3. No function
Check if the Intelligent Batteries and the remote controller are activated by charging. If the problems
persist, contact DJI Support.
4. Power-on and start-up problems
Check if the battery has power. If yes, contact DJI Support if it cannot be started normally.
5. SW update issues
Follow the instructions in the user manual to update the rmware. If the rmware update fails, restart
all the devices and try again. If the problem persists, contact DJI Support.
6. Procedures to reset to factory default or last known working conguration
Use the DJI Pilot 2 app to reset to factory default.
7. Shutdown and power-o problems
Contact DJI Support.
8. How to detect careless handling or storage in unsafe conditions
Contact DJI Support.
Risk and Warnings
This product uses LED indicators, remote controller vibrations, and sounds and text messages
prompted in the app for warnings and alerts. Users can check the warnings and related operation
descriptions in the corresponding section of this document. Such as:
1. Aircraft LED indicators in the Aircraft Indicators section of the Aircraft chapter.
2. C2 link loss in the Failsafe RTH section of the Flight Safety chapter.
3. Critical low battery level in the Low Battery RTH section of the Flight Safety chapter.
4. Remote controller LED indicators and sound alerts in the Remote Controller LEDs and Alert section
of the Remote Controller chapter.
5. Make sure to read the whole manual to learn more before use.
When the aircraft detects a risk after powering on, there will be a warning prompt on DJI Pilot 2.
Pay attention to the list of situations below.
1. If the location is not suitable for takeo.
2. If an obstacle is detected during ight.
3. If the location is not suitable for landing.
4. If the compass and IMU experience interference and need to be calibrated.
5. Follow the on-screen instructions to operate the aircraft properly when prompted.