46
1800-060 Issued 7-19
Version A
Rotary dial 9 will not
activate relay.
• Adjust click sensitivity (2.3.2).
Symptom Possible Solution(s)
Buzz or noise on the
phone line.
• Disconnect the phone line from the system and check it with a handset. If line is noisy,
problem is with the phone line and not the entry system.
• Check for any shorts to ground behind the circuit board.
• Check for pinched wires near the door hinge.
• Check for 16-volt power shorted to ground.
• Check for phone line shorted to ground.
• Check that phone wires are twisted.
• Check that the proper type of phone wire was used for an outdoor and / or underground
application.
• Check that all wires, speaker, keypad, etc. are isolated from ground.
• Check that the cabinet is properly grounded. Be sure that case ground (CGND terminal 3) is
not used as a low voltage common.
• Check for excessive voltage drop on 16 VAC power.
• Feedback improperly adjusted (2.3.1).
• Volume is set too high (2.3.1).
Ringing or howling
from the speaker.
After dial out, dial tone is
heard on the speaker.
Door strike locks on.
• Phone line is a rotary-dial line. Have the phone company change it to a touch-tone line.
• Excessive voltage-drop on 16 VAC line.
• Using a transformer with too low VA rating.
• Relay strike time programmed too long (3.1.3).
• Auto relay time zone enabled. Turn auto relay feature off or reprogram the time zone (5.2.5).
• System was given a hold open command. Call the system and press the tone deactivate
relay number (4.2.5).
Door strike or gate
operator holds open.
Touch-tone 9 will
not activate relay.
Postal switch will
not activate relay.
Switch input 2 will
not activate relay.
FOUR-digit entry
codes will not work.
System emits a beep
every 30 seconds.
LCD is unreadable
Entry system will
not answer when
called.
Relay activates but
gate operator will
not open.
Entry codes will not
activate relay 1.
• Re-program relay strike time for a longer period (3.1.3).
• Check wiring to gate operator.
• Check gate operator.
• Ring pin is not installed (2.3.5).
• Number of rings to answer is set to high. Reprogram (3.1.8).
• Bad phone line or insufficient ring voltage.
• Be sure that the wire-tie has been clipped off the postal switch.
• Be sure that the relay has been programmed for postal switch input (3.1.7).
• Reprogram switch input 2 which only activates relay 2 (3.1.7).
• Forgetting to press “#” first.
• Entry code is time zone restricted. Reprogram time zone (3.4.2) or disable time zone (4.2.5).
• Entry code attempted was a FLASH entry code that is no longer valid (3.4.5).
FIVE-digit entry
codes will not work.
• Forgetting to press “#” first.
• Entry code is time zone restricted. Reprogram time zone (3.4.2) or disable time zone (4.2.5).
• Re-program relay 1 low and high ranges. FOUR-digit codes (3.3.4), FIVE-digit codes (3.3.9).
• Re-program relay 1 low and high ranges. FOUR-digit codes (3.3.4), FIVE-digit codes (3.3.9).
Entry codes will not
activate relay 2.
• Adjust contrast. (2.3.3).
• Re-program tone-open number to 9 (3.1.6).
• If resident phone emits a short pulse rather than a long tone, press 9 rapidly twice “99”.
• Try another phone that is known to work.
• Lower speaker volume and re-adjust feedback (2.3.1).
• Master code switch is in the ON position. Turn master code switch OFF (2.3.4).
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