Section 8. Troubleshooting
General Problem Resolution
Weight reading will not repeat or
scale does not return to zero when
weight is removed.
Person or object other than that being
weighed is touching the scale.
Verify that there is nothing under or
interfering with the platform.
Scale overloads before scale
capacity is reached.
Verify scale calibration is correct. If
problem persists, recalibrate the scale.
Scale will not come to zero when the
ZERO button is pressed.
Make sure that the scale is stabilizing (No
motion indicated). After pressing the
ZERO button, the scale should zero as
soon as it becomes stable.
Weight readings are not correct.
Verify the scale calibration with an
accurate set of test weights. If the
readings are not correct, recalibrate.
Be sure the platform is on a flat surface
and all four feet are touching the floor.
Check for air currents and/or vibration
around the scale.
Scale shuts itself off or will not turn
on.
If using for the first time, press and hold
ZERO for 5 seconds to exit battery
transport mode.
Press the ZERO button to turn on the
indicator.
Check that the battery is charged.
If using an AC adapter, confirm that it is
outputting 5V, 1A and is firmly plugged into
a functioning wall outlet.
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