52
What to do if the headset cannot be traced?
Try the following operations to solve the problem:
• Be sure that the headset is within the gaming zone.
• Unplug the HDMI cable from the computer graphic card and then
plug it back again.
• Restart the DpnAssistant application. If the problem persists,
restart the computer and open the DpnAssistant application.
What to do if the headset display is fuzzy?
Try the following operations to solve the problem:
• Be sure that the protective film is removed from the headset lens.
• Check if the lens is clean. Use the included glass cloth to clean the
lens if necessary.
• Be sure that the headset is worn correctly.
If you do not feel comfortable when wearing the headset, please
adjust the headset position to achieve the best experience. If the
headset position is too low, the display seems fuzzy.
What to do when I get the error “Failed to detect the DP
headset. Please check the connection?”
Try the following operations to solve the problem:
• Check if both USB cables have been connected to the computer.
Unplug both of them and plug them back in 5 seconds.
• Quit the DpnAssistant. Wait for 5 seconds and then restart the
DpnAssistant.
• Restart your computer.
What to do if “HDMI disconnected” is shown in the Device
Connect of the DpnAssistant?
• For the user with NVIDIA graphic card, be sure that the graphic
card driver version is above 35.
• For the user with NVIDIA graphic card, the series below 7XX is not
supported now.
• For desktop PC with independent graphic card, be sure that both
the computer display and headset HDMI cable are connected to the
independent graphic card.
• Unplug the HDMI cable. Wait for 5 seconds and plug it back again.
• Unplug both USB cables. Wait for 5 seconds and plug them back
again.
• Quit the DpnAssistant. Wait for 5 seconds and then restart the
DpnAssistant.
• Restart your computer.
If similar problem persists, repeat the above steps.
To Next Page