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What to do if the base station calibration failed?
1. Please press the trigger button to make sure the two controllers
are not in the standby status during the calibration.
2. Check if the front indicator of the base station is constantly blue.
3. Check if the serial number of the base station shown in the
Device Connect page of the DpnAssistant matches the serial
number shown on the label located at the back of the base station.
4. Refer the dead zone of base station as defined in the manuals
and execute the base station calibration steps once again. Be sure
that both controllers are always within the radiated zone during
the calibration.
What are the warranty policies in case of accidental damage
with the Polaris base station?
Please observe the installation instructions for the Polaris base
station and use it with care. The warranty does not cover accidental
damage of the product. If the Polaris base station is damaged,
especially when the front panel is broken, please stop using it
immediately.
What to do when my TV remote control does not work while
the E3 Polaris is in use?
The Polaris base station interferes with some sensors nearby, such
as the sensors in infrared TV remote control.
1. Adjust the orientation of the Polaris base station so that it does
not face the TV directly.
2. Verify if the remote control works normally without interference
from the Polaris base station.
3. Set up a new gaming zone.
Hint: If the calibration failed after several attempts, contact the DP
service for more assistance.
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