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EN
FAQ
Problem Type Solution
Robot cannot connect to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome or Mi Home/Xiaomi Home, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome or Mi Home/Xiaomi
Home is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
scheduled cleaning
The robothaslowbattery.Scheduledcleaningwillnotstartunlesstherobothasbeenrechargedintime.
Does leaving the robot on the
base consume power if it is
already fully charged?
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain optimal
battery performance.
No water comes out of the
mopping module, or only a
little bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.
Robot doesn't resume cleaning
after charging
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the base.
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