18
EN
FAQ
Error Possible Cause Solution
The battery
status indicator
does not light up
while charging.
The vacuum is not placed onto
the charging base properly.
Make sure the vacuum is
placed onto the charging
base properly.
No water comes
out of the
vacuum.
The clean water tank is not
installed in place, or the water
in the clean water tank is
insucient.
Re-install or ll the clean
water tank.
The vent leaks
water.
A collision or a sharp pull
causes water to enter the
motor.
Move gently back and forth
when the vacuum is turned
on.
The lter is not completely dry
after being cleaned.
Dry the lter completely
before use.
Self-cleaning
fails.
The brush roller may be
jammed by large particles.
Open the brush roller cover
to check and clean the brush
roller.
The vacuum is not being
charged.
Make sure the vacuum
is being charged before
enabling the self-cleaning
function.
The self-cleaning cannot be
enabled if the battery level is
lower than 15%.
The self-cleaning function
can be enabled onlywhen
the vacuum is being charged
and the battery level is more
than 15%.
Theused water tankis not
installed in place, or theused
water tankis full.
Re-install or empty theused
water tank.
The clean water tank is not
installed in place, or the water
in the clean water tank is
insucient.
Re-install or ll the clean
water tank.