Dreame H12 - Troubleshooting Error Codes

19
EN
Troubleshooting
Error
Icon
Possible Cause Solution
Insucient water in clean
water tank
Fill the clean water tank.
Used water tank not
installed
Install the used water tank.
Used water tank full Empty the used water tank.
Brush roller stuck
Clean the brush roller with the provided
cleaning brush.
Brush roller not installed Install the brush roller.
Blocked tube
Check whether the lter is clogged.
Refer to the maintenance manual [Cleaning
the Tube] section.
Troubleshooting Code Possible Cause Solution
E1/EE/EF Motor error Please contact customer service.
E2/E3/E7/E8/E9 Battery error Please contact customer service.
E4/E5
Incompatible
power adapter
Please use the original power
adapter. If the problem persists,
contact customer service.
E6
Battery
overheating
Wait until the battery's temperature
returns normal.
If the vacuum is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to nd your solution.