Dreame H12 - FAQ and Troubleshooting; Common Operational Issues

17
EN
FAQ
Error Possible Cause Solution
The vacuum
does not work.
Thehandle is not installed in
place.
Re-install the handle.
The vacuum is out of battery or
its battery level is low.
Fully charge its battery
before use.
The vacuum is in the upright
position.
Recline the vacuum
backwards.
The brush roller is not installed
in place,or the brush roller is
entangled by hairs and unable
to rotate..
Re-install or clean the brush
roller.
The used water tank is not
installed in place.
Re-install theusedwater
tank.
The used watertankis full. Empty the used water tank.
The suction
power of the
vacuum is weak.
The lter is clogged. Clean thelter.
The brush roller cover,lter,
or clean water tank are not
installed in place.
Install the brush roller cover,
lter, and clean water tank
in place before use.
The brush roller is entangled
by hairs.
Refer to the maintenance
guide [Cleaning the Brush
Roller] section.
There are some foreign objects
in the tube or the tube is
blocked.
Clean the tube.
The motor
is making a
strange noise.
Too much dirty water in the
used water tank.
Empty the used water tank.
The suction inlet is blocked.
Clear any blockage in the
suction inlet.
The battery
status indicator
does not light up
while charging.
The power adapter is not
plugged into the electrical
outlet.
Make sure the power
adapter is plugged in.
The power adapter is not
connected to the charging
base.
Make sure they are
connected.