Section 8: Troubleshooting
Trouble [11] Communications Press [11] to determine specific trouble
[04] Alternate Comm Cellular
The alternate communicator has detected a radio or SIM
failure, a cellular network trouble, or insufficient signal
strength.
See the communicator installation manual for details.
[05] Alternate Comm Ethernet
The alternate communicator has detected a network
absent condition.
See the communicator installation manual for details.
[06] Receiver 1-4 Absent
Alternate communicator supervision loss or failure to
initialize a receiver.
See the communicator installation manual for details.
[07] Receiver 1-4 Supervision
The alarm system loses communication with an Ethernet
or cellular receiver on the system.
See the communicator installation manual for details.
[09] Alternate Comm Fault
The alternate communicator has not responded to any
poll commands. Alt Comm Fault is displayed in [*][2] and
the event buffer.
See the communicator installation manual for details.
[10] Alternate Comm FTC Fault See the communicator installation manual for details.
Trouble [12] Not Networked Press [12] to toggle through troubles
Trouble Troubleshooting
[01] Zones 1-128
[02] keypad 1-16
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-16
A device is out of sync with the wireless network or was
not synchronized with the network after enrollment.
Ensure the device is physically present.
Check the current signal strength and during the last 24 hours.
Replace the battery or press the tamper switch.
Enroll the device again.
IMPORTANT!
Ensure you have the following information available before contacting Customer Support :
Alarm controller type and version, (e.g., HSM2064 1.0):
Note: Version number can be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also loc-
ated on a sticker on the printed circuit board.
List of modules connected to control panel, (e.g., HSM2108, HSM2HOSTx etc.) .
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