2170100001L29 2109V005 43
14 Tips for operators and service technicians
Any repairs exceeding routine maintenance may only be carried out by qualified per-
sonnel or our service.
Prior to working on the device or in case of danger, disconnect it from the mains (e.g.
pull the mains plug).
14.1 Poor X-ray image
Problem Probable cause Solution
No X-ray image
shown on the mon-
itor after scanning
Image plate not fed in straight and
inactive side was scanned
i Scan the image plate again immediately,
making sure you feed it in correctly in the
process.
Image data on the image plate has
been erased, e.g. by ambient light
i Always scan the image data of the image
plate as soon as possible.
Fault on the unit i Contact technician.
No image data on image plate, im-
age plate not exposed
i Expose the image plate.
X-ray unit is faulty i Contact technician.
X-ray image too
dark
X-ray dose too high i Check X-ray parameters.
Incorrect brightness/contrast set-
tings in the software
i Adjust the brightness of the X-ray image
in the software.
X-ray image too
bright
Exposed image plate has been
exposed to ambient light
i Always scan the image data of the image
plate as soon as possible.
X-ray dose too low i Check X-ray parameters
Incorrect brightness/contrast set-
tings in the software
i Adjust the brightness of the Xray image
in the software.
X-ray image only
shadowy
The X-ray dose on the image plate
was insufficient
i Increase X-ray dose.
Amplification (HV value) is set too
low in the software
i Increase amplification (HV value).
Unsuitable scanning mode selected i Select a suitable scanning mode.
The setting for the threshold value is
too high
i Reduce the threshold value.
X-ray image is mir-
ror inverted
Image plate incorrectly inserted in
plate guide or light protection cover.
i Insert image plate correctly.
Image plate not placed straight. i Position the image plate correctly.
EN
Troubleshooting
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