Owner’s Guide
25
Follow-up Service
We will need to know:
• The Model
Check the data plate (See page 4 for the
location of the label)
• Date of purchase
See the warranty
• Details of problem
Flashing error codes, etc., in much detail as
possible
• Your name, address, and telephone number
• Desired date of visit
First follow the instructions in the troubleshooting
section. (See page 22-24)
If the error is not corrected, contact Dux Service
Department at 1300 365 115.
Requesting Service
If you want to reinstall the appliance at a different
location, confirm that the gas and power supply
indicated on the data plate are available at the new
location. If you are not sure, consult the local utility
company.
If you move to a region that uses a different type
of gas, conversion and adjustment of the appliance
will be necessary.
For repairs after the warranty period, there will be
a charge on any service, and service will only be
performed if the unit is deemed repairable.
See warranty Document on page 30.
Warranty
Dux will stock repair and maintenance parts for this
unit within ten (10) years of the date of original
manufacture.
Period of Time for Stocking Repair
Parts
Reinstallation
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