Owner’s Guide
30
Dux Manufacturing Ltd (Dux)
Manufacturer’s Warranty
Dux Continuous Flow Water Heater -
Warranty Summary:
Your water heater is specified with a warranty as set out in the table below.
The fault must appear within the defined time period, which commences from the date of installation (or
manufacturing date of the unit if proof of the date of installation is not available) in order to be covered.
The benefits provided to you by this warranty are in addition to any other rights and remedies available to you
under the Australian Consumer Law.
Parts and Labour Warranty:
Dux Manufacturing Limited (“Dux”) warrants against defects in the water heater arising from faulty materials or
workmanship.
During the period (as specified in the table above), Dux will repair or replace any failed component or where
necessary, in the absolute discretion of Dux, replace the water heater, free of charge including reasonable labour
costs incurred during normal business working hours.
Heat Exchanger Failure Warranty:
Dux warrants against failure of the Heat exchanger, in accordance with its application (as specified in the table
above). Conditions apply.
During this period Dux will provide a replacement heat exchanger, free of charge.
Installation and other labour costs are the responsibility of the owner if the water heater is outside parts and
labour warranty.
Warranty Conditions:
The warranty only applies to the water heater itself and the components supplied with the water heater by Dux.
The warranty does not cover components supplied by others, including the installer.
The continuous flow failure warranty does not apply if the water heater has been connected to a water supply
where the water quality is greater than the quality table on page 29.
These warranties do not apply to defects that are a result of, without limitation, the following:
• failure to install the water heater in accordance with the installation instructions or statutory requirements;
• faulty plumbing or gas supplies including excessive pressure;
• use of the water heater in a manner contrary to this manual or other instructions provided by Dux;
• alterations or repair of the water heater other than by an accredited and licensed service agent or technician;
• accidental damage or abuse.
If the water heater is installed in a position that does not comply with the installation instructions or statutory
requirements, then this warranty does not cover major dismantling or removal of cupboards, doors, walls or
special equipment and/or excessive labour, at the determination of Dux, to make the water heater accessible for
repair or replacement.
Where the Dux water heater is located outside the metropolitan area of a capital city and is more than 100km
from a Dux office or Dux agent, the Owner will be responsible under the warranty for paying the costs of
transporting the water heater and or any component in the water heater to and from an approved Dux agent or
Dux office (including any insurance associated with that transport), or paying the travelling time of an approved
Dux agent to and from the owners premises.
Dux Continuous Flow Water Heater Warranty Heat Exchanger Parts & Labour
Single Family Dwellings
Without recirculation 12 years 3 years
With recirculation
(Temperature set at ≤60⁰C and on a timer)
5 years 3 years
All Other Applications 1 year 1 year
SBB816U取説GQ-C2434WS DU#B.indd 30 2019/11/12 11:53:49
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