Troubleshooting
Eaton 9135 5000/6000 VA UPS User’s Guide 164201726—Rev 4 www.eaton.com/powerquality 48
Table 19. Messages for Troubleshooting Requiring Eaton Service
Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the
following telephone numbers and ask for a UPS technical representative:
United States: 1-800-356-5737
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
l
Model number
l
Serial number
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
Display Problem Correction
POWER MODULE FAULT Internal power module fault detected. Use Enter
button to display details.
In Parallel: see the note below to start the other
UPS alone.
Call the Help Desk. Replace the power module (see
page 43).
BATT MODULE FAULT Battery fault detected during the battery test. Use
Enter button to display details.
Call the Help Desk. Replace the battery tray (see
page 43).
FRAME FAULT Internal chassis fault detected. Use Enter button to
display details.
Call the Help Desk.
NOTE For critical applications, immediate replacement may be available. Call the Help
Desk for the dealer or distributor nearest you.
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