Eaton E Series - Communication

4.5 Communication
Description Information Corrective Action
Failure of time synchronization. Check the following issues:
• Is the correct protocol for time synchronization•
selected ([Device Para / Time / TimeSync /
TimeSync] »TimeSync«)?
•
Is the timezone set correctly ([Device Para / Time /
•
Timezone] »Time Zones«)?
• Open the status page of the used protocol. Check, if•
the module works correctly.
•
IRIG‑B: Is the correct type (IRIGB-00x) selected
•
([Device Para / Time / TimeSync / IRIG-B] »IRIG-
B00X«)?
• SNTP: See next entry.•
Failure of SNTP time synchronization. There is no SNTP signal for more than
120 seconds, the SNTP status changes from
“Active” to “Inactive” and an entry in the Event
Recorder is set.
The SNTP functionality can be checked in the [Operation /
Status Display / TimeSync / SNTP] menu.
If the SNTP status is not “Active”, please proceed as
follows:
• Check if the wiring is correct (Ethernet-cable•
connected).
• Check if a valid IP address is set in the device at•
[Device Para / TCP/IP / TCP/IP con󰊟g].
•
Check if the IP address of a valid NTP Server
•
is set ([Device Para / Time / TimeSync / SNTP] »IP
Byte1«…»IP Byte4«)?
•
Check if SNTP is used for time synchronization at
•
[Device Para / Time / TimeSync / TimeSync].
• Check if the Ethernet connection is active: [Device•
Para / TCP/IP / TCP/IP con󰊟g] »Link« = “Up”?.
• Check if the SNTP server as well as the protection•
device answers to a Ping.
• Check if the SNTP server is up and working.•
Failure of the TCP/IP connection Check the following issues with your local IT:
• Does the device answer a “ping“ request?•
• If the device and the PC are part of di󰊞erent subnets,•
the gateway and subnet mask have to be set
correctly within the device ([Device Para / TCP/IP /
TCP/IP con󰊟g] »TCP/IP con󰅰g«).
20 www.eaton.com E-Series Family Troubleshooting Guide
4 Problems with the Device
4.5 Communication