edding portable 12 - Troubleshooting Printer Issues; Common Errors and Solutions

Seite 30
6 Troubleshooting
Error: The printer display is white and flickers every few seconds?
Help: Update process has failed. Load USB stick with the firmware/update files to a FAT32 formatted stick,
plug it into the right USB port of the printer and restart the device. Afterwards wait about 30min.
Error: After starting/restarting the printer the message "This page isn't working" is displayed?
Help: Remove all USB sticks and USB dongles connected to the printer and press "Reload”. This error can
be caused when the printer is shut down incorrectly (simply set the switch to "0"). Correctly, the printer is
shut down via the button (top right of the display).
Error: The touch-display does not respond to touch (touch does not work)? With cartridge inserted.
Help: Cartridge is defective. Simply remove the cartridge from the printer and check the function of the
touch display again (a restart may be necessary after removing the cartridge). Please take care not to
insert or to remove the cartridge while printing is enable.
Error: The printing position on the product is incorrect?
Help: The print delay for all new messages to be created must be set under Settings → Print → Default
delay. Or for already existing messages set the delay under Edit text for the message to be printed.