17
Troubleshooting
Before Calling for Service
If the unit appears to be malfunctioning, read through the “Operation” section of this manual first. If
the issue persists, check the troubleshooting section below. The issue could be solved by following
the suggestions in the “Solution” column.
The machine won't
operate.
The icemaker is unplugged.
The icemaker power switch is
OFF.
Switch the ice maker power
switch to ICE (ON).
The ice storage bin is full of ice.
Take away some ice cubes and
make sure the ice slide is free of
ice.
The water doesn't feed in
after the ice maker starts.
The water supply tap is turned
off.
Turn on the water supply tap.
The water supply pipe is not
properly connected.
Reconnect the water supply pipe.
The machine makes ice,
but the bin does not fill up
with ice.
The condenser may be dirty.
The air flow to the ice maker
may be obstructed.
Check the installation. See
“Installation” section.
The ambient temperature and
water temperature are high, or
the unit is close to a heat
source.
Check the installation. See
“Installation” section.
Water is leaking out of the
unit.
A few water droplets are on the
door.
Under some conditions, humidity
may condense on the door.
Consider moving the unit or just
be more careful when you open
the door.
The water supply connection is
leaking.
Tighten the fitting. See the
“Connecting the Water Line”
section.
Level the feet. See the “Leveling
the Ice Maker” section.
The cubes are partially
formed or are white at the
bottom.
There is not enough water in the
water bin.
Check if the water supply
pressure is below 15 PSI.
Check the water supply. The filter
may be restricted.
Check for a water leak in the
water trough.
There is noise during
operation
Level the feet. See the “Leveling
the Ice Maker” section.
Certain sounds are normal.
See the “Normal Sounds”
section.
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