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3200-XS Sub-Bottom Profiling System User’s Manual Doc. No. 990-0000026-1000, Rev. 2.3
Software Telephone, Facsimile and E-mail Support
The SSA entitles EdgeTech customers to contact EdgeTech Customer Service by
telephone, facsimile or e-mail to report a difficulty, to discuss a problem or to receive advice
on the best way to perform a task. When contacted, EdgeTech Customer Service will do
the following:
• Respond within 24 hours
• Immediately attend to serious problems affecting operations
• Attempt to find an immediate work-around
Software Service Agreement Fee
The SSA covers one year and is renewable upon expiration. For the SSA annual fee,
please contact EdgeTech directly. For contact information refer to Customer Service on
page x.
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