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License and Warranty Information
This section provides a link to the license information related to the operation of
EdgeMarc hardware and software as well as the EdgeMarc hardware warranty.
EdgeMarc Limited Hardware Warranty
For a period of five (5) years from the date Edgewater Networks ships the
Product to Purchaser (“Warranty Period”), Edgewater Networks warrants that
such Hardware will be (i) free of defects in material and workmanship under
normal authorized use consistent with the Hardware Installation Guide
instructions and will (ii) substantially conform to Edgewater Networks’
published specifications for such Hardware as of the date of Purchaser’s order.
Purchaser shall notify Edgewater Networks of any non-conformance during the
Warranty Period. Purchaser’s sole and exclusive remedy and Edgewater
Networks’ entire liability under this limited warranty shall be for Edgewater
Networks, at is sole option, to either repair or advance replace such
nonconforming Hardware as set forth in this limited warranty. In case of repair,
Purchaser must obtain return authorization verification from Edgewater
Networks and return the nonconforming Hardware to a designated repair
facility, freight prepaid, with a statement describing the nonconformity.
Nonconforming Products must be returned to Edgewater Networks within
fourteen (14) business days. If Purchaser fails to return the Product within the
specified time frame, Edgewater Networks will charge Purchaser for the cost of
new Product purchase. Edgewater Networks may repair such nonconforming
Hardware with either new or refurbished equipment. Edgewater Networks will
use commercially reasonable efforts to ship replacement Hardware within
fifteen (15) business days after receipt of the returned Product to a designated
repair facility. In case of advance replacement, if Edgewater Networks in its
sole determination and approval deems that advance replacement units are
necessary, advance replacement units will be shipped on the same business
day for next-day delivery (within the Continental US) if Edgewater Networks
receives and acknowledges Purchaser’s notification by 1:00 PST. If Edgewater
Networks, in its sole and independent determination, deems the Hardware to
be allegedly defective or malfunctioning, then Edgewater Networks may refund
the purchase price paid by the Purchaser.
© 2017 Edgewater Networks. All Rights Reserved. 39
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