Technical Brief
Q20B014-AS-03007B 6 / 6 © 2021 EIZO Corporation
When the packet state is not normal
The correct packet has not reached the monitor due to a camera or network issue.
Connect the network cable to another LAN port on the switch.
Replace the network cable with another cable.
Reduce the camera load by lowering the bit rate in the camera stream settings.
Connect only the camera and monitor to the switch. If you can display the image correctly, make sure that the switch or router
settings in the communication path are correct.
If you have multiple devices connected to the camera, leave the monitor and remove the other devices.
When the image is displayed
The camera may be under load and may not send correct packets. Consider using multicast instead of unicast.
If the above methods do not solve the problem and the camera is not listed in the compatibility information (1st generation / 2nd
generation) on the EIZO website, the monitor and camera may be incompatible.
If you are using FDF2304W-IP/FDF4627W-IP, consider FDF2711W-IP/DX0211-IP. These use different libraries, which may improve
the symptom.
Consider connecting with the DirectUri protocol. To find the RTSP URL starting with "rtsp://" to be entered in the manual
registration screen, refer to the camera's manual or contact the camera manufacturer. When connecting using the "DirectUri"
protocol, the camera image can be displayed, but camera operations such as pan, tilt, and zoom cannot be performed.
The image was displayed on the
monitor, but adding a camera makes
the image unstable.
Image position changes.
Make sure the IP address of the added camera does not overlap with the IP address of the existing devices.
Make sure the stream settings of the camera you added are set correctly. (See 2.2 / 2.3)
The increase in cameras may be overloading the monitor. Make sure that the resolution and frame rate are set according to the
number of cameras displayed simultaneously on one screen. (See 2.2 / 2.3)
Since the packet status display reduces the performance of
the monitor, be sure to change the end of the Web API
command to "?lamp=false" to disable the function after
Packet Status
● Green: Normal
● Yellow: Packet Delay
● Red: Packet Loss
● Gray: Decoding Error
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