Element RW873 - Problems Emerge During the Paper Cutting Processes; Removing Jammed Paper

RW873 User Manual
21
6.4 Problems Emerge during the Paper Cutting Processes
Problem
description
Probable reason
Resolution
Cutter jam, the
movable cutter
cannot back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worm gear and worm
wheel abrasion
Replace the worm gear and worm wheel
Motor burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission system
Insufficient cutting
Cutter edge abrasion,
paper too thick
Replace the cutter
Paper jam
Thermal printer head
over heat
Reduce the thermal printer head heating power
Driving too fast
Reduce the printer speed to the limit of thermal printer
head
Wrong paper feeding
position
Put the paper parallel with the paper mount and insert
into the space between platen roller and the thermal
printer head
6.5 Removing Jammed Paper
Warning: Do not touch the thermal print head because it becomes very hot after printing.
If the front cover can be opened, operate it according to the next steps.
1) Turn off the printer and press open cover button.
2) Remove jammed paper, reinstall the roll, and close the cover.