6 TROUBLESHOOTING ................................................................................................ 20
6.1 Printer Not Working ..................................................................................... 20
6.2 LED Indicator on the Control Panel and Beeper Alarm ................................. 20
6.3 Troubles Occur during Printing ..................................................................... 20
6.4 Problems Emerge during the Paper Cutting Processes ................................. 21
6.5 Removing Jammed Paper ............................................................................. 21
7 PRINTER CLEANING AND MAINTENANCE ................................................................ 22
7.1 Cleaning Head .............................................................................................. 22
7.2 Cleaning Sensors, Roller and/or Paper Path ................................................. 23
8 Utility Tool for POS Instruction ................................................................................ 24
8.1 Installation of Utility Tool ............................................................................. 25
8.2 Using Utility Tool .......................................................................................... 28
8.2.1 Add/Modify/Delete/Connect Printer ................................................. 28
8.2.2 Functions ........................................................................................... 35
9 WINDOWS DRIVER .................................................................................................. 64
9.1 Manual Information ..................................................................................... 64
9.2 Operating System (OS) Environment ............................................................ 64
9.3 Windows Driver Preparation ........................................................................ 64
9.4 Windows Driver Installation ......................................................................... 65
9.5 Detailed Windows Driver Setting ................................................................. 68
9.5.1 Printing Preferences .......................................................................... 68
9.5.2 Printer properties ............................................................................ 103
9.6 Uninstall Windows Driver ........................................................................... 107