➏ TROUBLE SHOOTING
■SYMPTOMS AND CONFIRMATION
Check the following items. If any abnormality is found, consult the dealer from whom you
purchased this product or our nearest branch/office.
・ The cable is not correctly connected.
・ Zoom is set at the TELE side, displaying only the white or
black part of the document.
・ If you turn the power ON immediately after turning it OFF,
the unit may not start. Wait for several seconds after
turning the power OFF, and then turn it back ON.
・ The USB cable is disconnected.
・ The switch in the side panel is set to the left. Make sure
that the switch is set to the right.
・ Image Mate 4 is not started correctly. Restart Image
Mate 4 and try to connect again.
・ The MX-1 is not selected in the setting of Image Mate 4.
The image is out of focus.
・ The document (object) is too close to the lens. Move the
document (object) slightly away from the lens.
・ The intensity of the lighting is insufficient.
Press the button on the operating panel to adjust the
brightness. Or press the button to turn on the LED
lighting.
・ The ”Freeze” function is selected by pressing button
on the Operating panel. Cancel the freeze status by
pressing button again.
・ The ”Freeze” function is selected by Image Mate 4.
Cancel the freeze status to resume the live image feed.
・ Please reconnect all the cables
・ This may be interference fringes between dots of printed
matter and TV scanning lines or CMOS pixels. Changing
the shooting range may improve the problem.
・ The image may be distorted when shooting a monitor
screen while the live image feed is displayed.
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