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GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire fitness system is inoperative • Power failure
• RCD
tripped
• Heater high-limit thermostat tripped
• Check power source
• Reset
RCD
; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not
reset, check for clogged filters. If tripping continues, call for service.
Fitness system does not heat; jets
and light operate
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Water Care Mode
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the fitness
system, allow circulation pump to cool. Circulation pump thermal cut-off will reset
when pump has cooled and power is reapplied. Call for service if circulation pump
thermal cut-off trips frequently.
• Check which Water Care Mode your are in and change if necessary.
Jets weak or surging • Fitness system water level too low
• Filters clogged
• Water valves are closed
• Add water
• Clean filters
• Open water valves
Lights inoperative
• Light wiring or assembly is faulty • Call for service, replace light assembly
Fitness system
not heating properly • Temperature set too low
• Fitness system
cover improperly positioned
• Dirty Filter
• Water Care Mode
• Set control panel to a higher temperature.
• Align
fitness system
cover
• Clean filter
• Check which Water Care Mode your are in and change if necessary.
Pump motor will not function • Motor overload condition
• Control switch failure if jet symbol does not
come on
• Let cool for one hour. Motor overload will reset automatically. If problem persists, contact
your ENDLESS POOLS dealer
• Disconnect
fitness system
and contact your ENDLESS POOLS dealer
Noisy pump or motor • Low water level • Add water to normal level (15.25 cm (6") below bar top)
Pump motor runs, but low or no water/
jet pressure
• Air control valve closed
• Water Valves are closed
• Dirty filter cartridge
• Jet blocked
• Clogged suction or skimmer basket
• Open air valve
• Open any closed water valves
• Clean filter cartridge
• Remove jet face eyeball and clean orifice
• Clean suction cover or skimmer basket
After filling or refilling the
fitness
system
: a jet pump is operating, but
water is not flowing from any of its jets
• Pump is not properly primed
• Turn off power to the
fitness system
at the breaker and remove the equipment
compartment door.
• Loosen the union on the top of the pump(s) to allow the air to escape, and then hand-
tighten the union(s).
• Turn power back on, activate the pump, and check to make sure the union is tight
enough to keep it from leaking. Replace the equipment doors.
Pump motor runs for 1 minute and shuts
off.
• Pump is purging during the start of the filter
cycle setting
• See Water Care / Heater Settings pg. 17 on how to modify schedule and delete the filter
cycle times.
During Start up on 3 phase models
the swim machine or Treadmill does
not work or hydraulic pump is noisy
• Phase Rotation is not correct. • Have electrician check and correct Phase Rotation.
"Heater Suspended" blinking
• Turning temp down and up while heater is on. • System will automatically cycle and message will go off within 5 minutes.
TROUBLESHOOTING ERROR CODES
Error Code Cause & Solution
HR
An internal hardware error has been detected . Reset the breaker, if the problem persists, call for service.
HL
The system has shut the heater down because the temperature at the heater has reached 48°C (119°F). Do not enter the water!
Remove the cover and allow the water to cool down, then shut power off and power back up again to reset the system.
AOH
Temperature inside the equipment compartment is too high, causing the internal temperature in the control box to increase above
normal limits. Shut off power, open equipment compartment and allow area to cool. Close equipment compartment and repower once
compartment has cooled down.
FLO
The system does not detect any water flow while the primary pump is running. Check and open water valves. Check for water level.
Clean filter. If the problem persists, call for service.
Prr
A problem is detected with the temperature probe. Call for service.
OH
The water temperature in the fitness system has reached 42°C (108°F). Do not enter the water! Remove the cover and allow the water
to cool down to a lower temperature. Call for service if problem persists.
UPL
No low-level configuration software has been installed into the system. Call for service.
Service Information
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