Endress+Hauser Profibus Proline Promag H 500

Questions and Answers

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Anthony MooreSep 5, 2025
Why I'm not connecting to the web server of Endress+Hauser Measuring Instruments?
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  Scott White DDSSep 6, 2025
  If you're unable to connect to the web server of your Endress+Hauser Measuring Instruments, it could be due to several reasons: * The web server may be disabled. Use "FieldCare" or "DeviceCare" to check if the web server is enabled and enable it if necessary. * There might be an incorrect setting for the Ethernet interface of the computer. Check the properties of the Internet protocol (TCP/IP) and verify the network settings with your IT manager. * The IP address may be incorrect. Verify the IP address: 192.168.1.212. * The WLAN access data may be incorrect. Check the WLAN network status, log on to the device again using the WLAN access data, and verify that WLAN is enabled on both the measuring device and the operating device.
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Beverly HarrisNov 20, 2025
Why is the local display dark and there are no output signals on my Endress+Hauser Profibus Proline Promag H 500 Measuring Instruments?
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  Jennifer AllenNov 20, 2025
  A dark local display with no output signals on your Endress+Hauser Measuring Instruments can occur due to several reasons: * The supply voltage might not match the value indicated on the nameplate. If that's the case, apply the correct supply voltage. * The polarity of the supply voltage could be wrong. Correct the polarity. * There might be no contact between connecting cables and terminals. Check the cable connections and correct if needed. * Terminals might not be correctly plugged into the I/O or main electronics module. Verify the terminals. * The I/O or main electronics module could be defective. Consider ordering a spare part. * The connector between the main electronics module and display module might not be plugged in correctly. Check the connection and correct if ne...
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David BradleySep 18, 2025
How to configure firewall settings for firmware flashing with FieldCare/DeviceCare and Endress+Hauser Profibus Proline Promag H 500?
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  Emily BennettSep 18, 2025
  If you're experiencing issues flashing firmware with FieldCare or DeviceCare via the CDI-RJ45 service interface (using port 8000 or TFTP ports) on your Endress+Hauser Measuring Instruments, the firewall on your computer or network might be blocking communication. You may need to adjust or disable the firewall settings to allow FieldCare/DeviceCare access, depending on your specific firewall configuration.
A
Amanda ReedSep 16, 2025
How to configure firewall settings for FieldCare/DeviceCare access with Endress+Hauser Profibus Proline Promag H 500 Measuring Instruments?
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  Paul HahnSep 16, 2025
  If you are having trouble operating with FieldCare or DeviceCare via the CDI-RJ45 service interface (port 8000) with your Endress+Hauser Measuring Instruments, the firewall on your computer or network might be preventing communication. Depending on the firewall's settings, you may need to adapt or disable it to allow FieldCare/DeviceCare access.
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Paul HicksSep 14, 2025
How to fix no display of contents in the web browser of Endress+Hauser Measuring Instruments?
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  Kathleen SteinSep 14, 2025
  If you experience no or incomplete display of contents in the web browser while using Endress+Hauser Measuring Instruments, it could be due to: * JavaScript not enabled or cannot be enabled. Enable JavaScript. Enter the specified IP address with '/basic.html' suffix as the IP address.
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Brian BradleySep 12, 2025
What to do if the text on the local display of Endress+Hauser Profibus Proline Promag H 500 is in a foreign language?
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  stevenrobbinsSep 12, 2025
  If the text on the local display of your Endress+Hauser Measuring Instruments appears in a foreign language that you cannot understand, it's likely that the incorrect operating language is configured. To change it: 1. Press the specified buttons simultaneously for 2 seconds to reach the "home position". 2. Press the specified button. 3. Set the desired language in the Display language parameter.
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Norma KellySep 12, 2025
How to resolve content display issues in the web browser of Endress+Hauser Profibus Proline Promag H 500?
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  Dennis TuckerSep 12, 2025
  If the content in your web browser is incomplete or difficult to read while accessing your Endress+Hauser Measuring Instruments, consider these solutions: * You might not be using the optimum version of the web server. Use the correct web browser version and clear the web browser cache, then restart the web browser. * The view settings might be unsuitable. Change the font size/display ratio of the web browser.
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Jessica FitzgeraldSep 9, 2025
How to resolve a frozen web browser during operation with Endress+Hauser Profibus Proline Promag H 500 Measuring Instruments?
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  Christine Campbell DVMSep 9, 2025
  If your web browser freezes and operation is no longer possible while using Endress+Hauser Measuring Instruments, it could be due to: * An active data transfer. Wait until the data transfer or current action is finished. * A lost connection. Check the cable connection and power supply. Refresh the web browser and restart if necessary.
C
Christina KellySep 7, 2025
What causes network connection issues with Endress+Hauser Profibus Proline Promag H 500 Measuring Instruments?
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  Shawn MyersSep 7, 2025
  If you're experiencing network connection problems with your Endress+Hauser Measuring Instruments, such as an absent or unstable connection, consider the following: * A weak WLAN network could be the cause. If the operating device is outside of the reception range, check the network status on the operating device. To improve network performance, consider using an external WLAN antenna. * Parallel WLAN and Ethernet communication might be interfering. Check the network settings and temporarily enable only the WLAN as an interface.
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Gina BrownAug 22, 2025
What to do if the Endress+Hauser Measuring Instruments device measures incorrectly?
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  whitesharonAug 22, 2025
  If your Endress+Hauser Measuring Instruments device is measuring incorrectly, it could be due to a configuration error or because the device is being operated outside of its intended application. Try the following: 1. Check and correct the parameter configuration. 2. Observe the limit values specified in the "Technical Data".

Summary

About this document

Document function

Explains the purpose and scope of the operating instructions.

Symbols used

Details safety, electrical, communication, tool, and information symbols.

Documentation

Lists standard and supplementary device documentation available.

Registered trademarks

Lists registered trademarks used in the document.

Basic safety instructions

Requirements for the personnel

Specifies qualifications and authorizations for installation, commissioning, and maintenance personnel.

Designated use

Defines the device's intended application, media compatibility, and correct usage.

Workplace safety

Outlines safety measures for working on and with the device, including PPE and welding.

Operational safety

Covers safe operation, risk of injury, unauthorized modifications, and repairs.

IT security

Explains warranty validity and the importance of implementing security measures.

Device-specific IT security

Details functions for protective measures like hardware write protection and passwords.

Product description

Product design

Describes the two transmitter versions (digital and analog) and their components.

Incoming acceptance and product identification

Incoming acceptance

Guides on checking delivery notes, product stickers, and goods condition upon receipt.

Product identification

Lists methods for identifying the device, including nameplates and order codes.

Storage and transport

Storage conditions

Provides notes on proper storage to ensure protection and prevent damage from shock or moisture.

Transporting the product

Details procedures for safely transporting the device using original packaging and lifting lugs.

Packaging disposal

Describes the environmentally friendly and recyclable materials used for packaging.

Installation

Installation conditions

Covers optimal mounting positions, pipe configurations, and environmental requirements.

Mounting the measuring device

Details required tools and procedures for mounting the transmitter and sensor components.

Post-installation check

Lists essential checks to be performed after the device installation is complete.

Electrical connection

Connection conditions

Specifies required tools, cable requirements, grounding, and terminal assignments.

Connecting the measuring device: Proline 500 - digital

Details steps for connecting the digital Proline 500 transmitter and sensor.

Connecting the measuring device: Proline 500

Details steps for connecting the analog Proline 500 transmitter and sensor.

Ensuring potential equalization

Explains requirements and provides examples for potential equalization measures.

Special connection instructions

Provides connection examples for PROFIBUS DP in different area classifications.

Hardware settings

Covers setting the device address via DIP switches and enabling the terminating resistor.

Ensuring the degree of protection

Details steps to guarantee IP66/67 degree of protection and proper cable gland installation.

Post-connection check

Lists checks to be performed after the electrical connection is completed.

Operation options

Overview of operation options

Illustrates various methods for operating the device: local display, web browser, and tools.

Structure and function of the operating menu

Explains the menu structure, operating philosophy, and user roles.

Access to the operating menu via the local display

Details navigation through the menu using the local display, including views and elements.

Access to the operating menu via the Web browser

Explains how to operate and configure the device using a web browser.

Access to the operating menu via the operating tool

Covers access via PROFIBUS DP network, service interface, and optional WLAN.

System integration

Overview of device description files

Details current firmware data, and sources for obtaining device description files.

Device master file (GSD)

Explains GSD files, manufacturer-specific GSD, and profile GSD for PROFIBUS integration.

Compatibility with earlier model

Discusses compatibility and settings for replacing older Promag models.

Using the GSD modules of the previous model

Explains using previous model GSD modules and CONTROL_BLOCK module.

Cyclic data transmission

Details block models and module descriptions for data transmission via PROFIBUS.

Address shifting configuration

Explains how to configure address shifting for parameters via slot and index values.

Commissioning

Function check

Lists pre-commissioning checks like post-installation and post-connection verification.

Switching on the measuring device

Details the procedure for powering on the device after a successful function check.

Connecting via FieldCare

Provides references for connecting and using the FieldCare operating tool.

Configuring the device address via software

Explains how to set the device address in the Communication submenu.

Setting the operating language

Explains how to set the device's operating language from the available options.

Configuring the measuring device

Guides through device configuration using menus, wizards, and parameters.

Advanced settings

Covers sensor adjustment, totalizers, display, cleaning, WLAN, and administration settings.

Simulation

Explains how to simulate process variables and device alarms for testing signal chains.

Protecting settings from unauthorized access

Details write protection options via access code and hardware switch.

Operation

Reading the device locking status

Explains how to check the device's write protection status via the Locking status parameter.

Adjusting the operating language

Provides information on changing the device's operating language and supported languages.

Configuring the display

Directs to settings for configuring the local display, including basic and advanced options.

Reading measured values

Explains how to view measured values via submenus like Process variables and Totalizers.

Adapting the measuring device to the process conditions

Guides on adjusting device settings for process conditions using menus.

Performing a totalizer reset

Details how to reset totalizers to zero or a defined start value via the Operation menu.

Showing data logging

Explains how to view data logging history and configure logging intervals and channels.

Diagnostics and troubleshooting

General troubleshooting

Provides solutions for common errors related to the local display and signal output.

Diagnostic information via light emitting diodes

Explains the meaning of LEDs on transmitters and sensor connection housings for status indication.

Diagnostic information on local display

Details diagnostic messages, status signals, and how to call up remedial measures.

Diagnostic information in the Web browser

Covers diagnostic options and remedy information as displayed in the Web browser.

Diagnostic information in FieldCare or DeviceCare

Explains how faults are displayed in FieldCare and DeviceCare operating tools.

Adapting the diagnostic information

Covers adapting diagnostic behavior and understanding measured value status coding.

Diagnostic of sensor

Details sensor-related diagnostic information, remedy instructions, and influenced variables.

Diagnostic of electronic

Details electronic component-related diagnostic information, remedy instructions, and influenced variables.

Diagnostic of configuration

Details configuration-related diagnostic information, remedy instructions, and influenced variables.

Diagnostic of process

Details process-related diagnostic information, remedy instructions, and influenced variables.

Pending diagnostic events

Explains how to view current and previous diagnostic events and call up remedial measures.

Diagnostic list

Describes how to display pending diagnostic events and their associated information.

Event logbook

Covers reading and filtering event logbook entries for chronological overview.

Resetting the measuring device

Explains how to reset the entire device configuration or specific settings.

Device information

Details parameters for identifying the device like serial number and firmware.

Firmware history

Provides information on firmware versions, release dates, and changes.

Maintenance

Maintenance tasks

States that no special maintenance work is required for the device.

Measuring and test equipment

Lists available measuring and testing equipment offered by Endress+Hauser.

Endress+Hauser services

Mentions available services like recalibration and maintenance for the device.

Repairs

General notes

Covers repair concepts, notes on using spare parts, and documentation requirements.

Spare parts

Explains how to find and order spare parts using the W@M Device Viewer.

Endress+Hauser services

Refers to services for maintenance, recalibration, and device tests.

Return

Details procedures for returning devices for repair or calibration, including website references.

Disposal

Outlines procedures for removing and safely disposing of the measuring device and its components.

Accessories

Device-specific accessories

Lists accessories specific to the transmitter and sensor, including order codes.

Service-specific accessories

Details software and tools like Applicator, W@M, FieldCare, and DeviceCare.

System components

Mentions the Memograph M graphic data manager for data analysis.

Technical data

Application

Defines the device's intended use, media compatibility, and safety requirements.

Function and system design

Describes the electromagnetic flow measurement principle and system structure.

Input

Lists direct and calculated measured variables and flow characteristic values.

Output

Details technical specifications for PROFIBUS DP, current, pulse/frequency/switch, and relay outputs.

Power supply

Specifies power supply options, consumption, and failure behavior.

Performance characteristics

Lists accuracy, repeatability, temperature influence, and response time specifications.

Installation

Refers to mounting requirements and dimensions.

Environment

Covers ambient temperature, storage, protection, vibration, and cleaning specifications.

Process

Details medium temperature range, pressure tightness, and flow limits.

Mechanical construction

Refers to dimensions, weight, materials, and process connections.

Operability

Discusses available languages and local operation modes via display module.

Certificates and approvals

Lists available certificates like CE, C-Tick, Ex, Sanitary, and Pharmaceutical compatibility.

Application packages

Describes optional packages for enhanced functionality like Extended HistoROM and Heartbeat.

Accessories

Refers to the accessories chapter for a list of available items.

Supplementary documentation

Lists additional documentation such as Safety Instructions and Special Documentation.

Endress+Hauser Profibus Proline Promag H 500 Specifications

General

Device Type	Electromagnetic Flowmeter
Housing Material	Stainless steel
Measurement Principle	Electromagnetic Induction
Pressure Rating	Up to PN 40
Power Supply	24 V DC
Protection Class	IP66/67, NEMA 4X/6
Liner Material	PTFE
Electrode material	Titanium
Output	PROFIBUS