Endress+Hauser Hart Proline Promag P 500 User Manual (English)

Questions and Answers:

H
hillalbertAug 21, 2025
What to do if the Endress+Hauser Hart Proline Promag P 500 local display is dark and there are no output signals?
- A
  Aaron BarnesAug 21, 2025
  If the local display is dark and there are no output signals, check the following: * Ensure the supply voltage matches the nameplate value and correct it if necessary. * Verify the polarity of the supply voltage and correct if it's wrong. * Check the connection of the cables and terminals, ensuring good contact. * Confirm the terminals are correctly plugged into both the I/O and main electronics modules. * Inspect the connection between the main electronics module and the display module. * Check the electrode and coil current cable connections, correcting as needed. If these steps don't resolve the issue, the I/O or main electronics module may be defective, requiring a spare part.
S
samanthadanielsAug 22, 2025
Why is my Endress+Hauser Hart Proline Promag P 500 Measuring Instruments device measuring incorrectly?
- M
  Mikayla ScottAug 22, 2025
  If your device is measuring incorrectly, it could be due to a configuration error or operation outside the device's intended application. First, check and correct the parameter configuration. Second, make sure to observe the limit values specified in the "Technical Data".
H
Howard MooreAug 25, 2025
How to fix Endress+Hauser Hart Proline Promag P 500 Measuring Instruments not connecting to Web server?
- S
  Sherry WebbAug 25, 2025
  If you're having trouble connecting to the Web server, consider these potential causes and solutions: * The web server might be disabled. Use "FieldCare" or "DeviceCare" to check if the web server is enabled and enable it if necessary. * There might be an incorrect setting for the Ethernet interface of the computer. Check the properties of the Internet protocol (TCP/IP) and the network settings with your IT manager. * The IP address might be incorrect. Verify that the IP address is 192.168.1.212. * The WLAN access data might be incorrect. Check the WLAN network status, log on to the device again using the WLAN access data, and verify that WLAN is enabled on both the measuring device and operating device. * WLAN communication might be disabled.
J
Jimmy PowellAug 27, 2025
What to do if Endress+Hauser Measuring Instruments shows correct value on local display, but signal output is incorrect?
- W
  wnguyenAug 27, 2025
  If the device shows the correct value on the local display but the signal output is incorrect (though within the valid range), it is likely a configuration error. Check and correct the parameter configuration.
E
Erin CoxAug 27, 2025
Why is there no connection via HART protocol with Endress+Hauser Hart Proline Promag P 500?
- V
  Vanessa RamirezAug 28, 2025
  If there's no connection via the HART protocol, it could be due to: * A missing or incorrectly installed communication resistor. Ensure the communication resistor (250 ?) is correctly installed and observe the maximum load. * Issues with the Commubox. Refer to the Commubox documentation for troubleshooting connection, configuration, driver installation, or USB interface problems.
R
rowlandsamanthaAug 29, 2025
Why is the local display dark on my Endress+Hauser Hart Proline Promag P 500, but the signal output is within the valid range?
- S
  Sean TranAug 30, 2025
  If the local display is dark but the signal output remains within the valid range, the issue might be with the display settings or connections. First, the display may be set too bright or too dark. You can try to set the display brighter by simultaneously pressing specific buttons, or darker by pressing other buttons simultaneously. Second, check the cable of the display module to ensure it's correctly plugged into the main electronics module and display module. If neither of these steps works, the display module itself may be defective.
S
Sonya JohnsonAug 31, 2025
Why is the network connection not present or unstable on my Endress+Hauser Hart Proline Promag P 500 Measuring Instruments?
- M
  Matthew NguyenAug 31, 2025
  If your network connection is not present or unstable, consider these potential causes: * A weak WLAN network. Ensure the operating device is within the reception range and check the network status on the operating device. For improved network performance, consider using an external WLAN antenna. * Parallel WLAN and Ethernet communication. Check your network settings and temporarily enable only the WLAN as an interface.
A
Angela GreenSep 1, 2025
What to do if Web browser is frozen and operation no longer possible with Endress+Hauser Measuring Instruments?
- J
  Jason LongSep 2, 2025
  If the web browser is frozen and operation is no longer possible, it may be due to: * An active data transfer. Wait until the data transfer or current action is finished. * A lost connection. Check the cable connection and power supply. Refresh the web browser, and restart it if necessary.
B
Brandy MorrisSep 3, 2025
Why is there no write access to parameters on my Endress+Hauser Hart Proline Promag P 500 Measuring Instruments?
- V
  velasquezwhitneySep 3, 2025
  If you are unable to write to parameters, it may be due to: * Hardware write protection being enabled. Set the write protection switch on the main electronics module to the OFF position. * The current user role having limited access authorization. Check the user role and enter the correct customer-specific access code.
K
kpattonSep 5, 2025
What does "Communication Error" "Check Electronics" mean on Endress+Hauser Hart Proline Promag P 500?
- S
  Susan ElliottSep 5, 2025
  The "Communication Error" "Check Electronics" message indicates that communication between the display module and the electronics has been interrupted. Check the cable and the connector between the main electronics module and display module.

Endress+Hauser Hart Proline Promag P 500 Specifications

General

Brand	Endress+Hauser
Model	Hart Proline Promag P 500
Category	Measuring Instruments
Language	English

Summary

Basic Safety Instructions

Requirements for Personnel

Outlines qualifications and authorization needed for installation, commissioning, and maintenance personnel.

Designated Use

Specifies the intended application and media for the measuring device, including limitations.

Safety Instructions

Workplace Safety

Covers safety measures for working on and with the device, including PPE and welding precautions.

Operational Safety

Addresses risks of injury, unauthorized modifications, and proper repair procedures.

Product Safety

Confirms the device meets safety requirements, standards, and EU directives, indicated by the CE mark.

IT Security Measures

IT Security

Details warranty conditions and the operator's responsibility for implementing IT security measures.

Device-Specific IT Security

Outlines device functions for protective measures, including hardware write protection and password access.

Protecting Access via Hardware Write Protection

Explains how to disable write access to device parameters using a hardware switch.

Protecting Access via a Password

Describes user-specific access codes and WLAN passphrases for securing device access.

Product Description

Incoming Acceptance and Product Identification

Incoming Acceptance

Guides users through the process of checking the device upon delivery for order code and condition.

Product Identification

Lists methods for identifying the measuring device, including nameplates and order codes.

Transmitter Nameplate

Explains the details found on the transmitter nameplate, including order codes and serial numbers.

Sensor Nameplate

Details the information present on the sensor nameplate, such as order code and serial number.

Storage and Transport

Packaging Disposal and Installation Conditions

Installation Conditions

Details the environmental and process conditions required for successful installation.

Mounting Position

Explains preferred mounting positions in pipes and specific instructions for down pipes.

Installation Requirements

Orientation

Describes various sensor orientations (vertical, horizontal) and their recommendations based on process conditions.

Requirements from Environment and Process

Details ambient temperature ranges for components and requirements for system pressure and vibrations.

Mounting the Measuring Device

Mounting the Sensor

Provides warnings and instructions for properly mounting the sensor, including gasket installation and orientation.

Screw Tightening Torques and Transmitter Housing Mounting

Screw Tightening Torques

Lists recommended screw tightening torques for EN 1092-1 flanges based on nominal diameter and pressure rating.

Mounting the Transmitter Housing: Proline 500 – Digital

Details how to mount the transmitter housing, with cautions for ambient temperature and force.

Post Mounting

Provides instructions and torque specifications for post mounting the transmitter housing.

Wall Mounting

Details the steps for wall mounting the transmitter housing, including drilling holes.

Transmitter Housing and Display Module

Mounting the Transmitter Housing: Proline 500

Explains wall mounting procedures for the Proline 500 transmitter housing, with safety cautions.

Post-Installation Check

Provides a checklist for visual inspection of the device after installation to ensure proper function.

Electrical Connection

Connection Conditions

Outlines the general conditions for electrical connections, including safety and cable requirements.

Requirements for Connecting Cable

Details requirements for connecting cables regarding electrical safety, temperature range, and power supply.

Connecting Cables and Terminal Assignment

Terminal Assignment

Explains terminal assignment for transmitter supply voltage and inputs/outputs, referencing adhesive labels.

Connecting the Measuring Device

Connecting the Measuring Device: Proline 500 - Digital

Provides instructions and warnings for connecting the measuring device, emphasizing electrical safety.

Connecting the Connecting Cable

Details the steps for connecting the connecting cable to the sensor and transmitter housings, including terminal assignments.

Preparing the Connecting Cable: Proline 500 – Digital

Instructs on preparing connecting cables for the digital transmitter, focusing on fine-wire cores and ferrules.

Signal and Supply Voltage Cable Connection

Connecting the Signal Cable and Supply Voltage Cable

Guides users through connecting signal and supply voltage cables, including housing cover and terminal assignments.

Connecting the Connecting Cable to the Transmitter

Details steps for connecting the connecting cable to the transmitter housing.

Connecting the Measuring Device: Proline 500

Provides electrical connection instructions for the Proline 500, covering connecting cables and terminal assignments.

Connecting the Sensor Connection Housing

Details steps for connecting the sensor connection housing via terminals.

Potential Equalization and Special Connection Instructions

Ensure Potential Equalization

Explains the importance and methods for ensuring potential equalization to prevent electrode damage.

Connection Instructions and Post-Connection Check

Ensuring the Degree of Protection

Details steps to guarantee IP66/67 protection after electrical connection, focusing on seals and cable glands.

Post-Connection Check

Provides a checklist to verify cables, connections, and potential equalization after electrical connection.

Operation Options Overview

Overview of Operation Options

Presents various methods for operating the device: local display, Web browser, operating tools, and control systems.

Structure and Function of the Operating Menu

Explains the hierarchical structure and functional layout of the device's operating menu.

Structure of the Operating Menu

Provides a schematic overview of the operating menu for operators, maintenance, and experts.

Operating Philosophy

Details how the operating menu is assigned to user roles (operator, maintenance, expert) and their typical tasks.

Accessing the Operating Menu via Local Display

Access to the Operating Menu via the Local Display

Describes accessing the device's operating menu using the local display interface.

Operational Display

Explains the components of the operational display, including status area, display area, and operating elements.

Navigation View

Illustrates navigation within the device menu, showing submenus and wizard views.

Editing View and Operating Elements

Editing View

Operating Elements

Navigating and Selecting from List

Parameter Access and Modification

Calling the Parameter Directly

Changing the Parameters

User Roles and Access Authorization

Write Protection and Keypad Lock

Disabling Write Protection via Access Code

Enabling and Disabling the Keypad Lock

Web Browser Access

Access to the Operating Menu via the Web Browser

Explains the capabilities of the integrated Web server for operating and configuring the device remotely.

Prerequisites for Web Browser Access

Establishing a Connection via Web Browser

Logging On via Web Browser

Web Browser User Interface and Operation Tools

User Interface

Access to Operating Menu via Operating Tool

Describes accessing the device via various operating tools like FieldCare, DeviceCare, and HART protocol.

Operating Tool Connections

Connecting the Operating Tool via HART Protocol

Field Xpert SFX350, SFX370

Plant Asset Management Tools

FieldCare

DeviceCare

System Integration

Measured Variables via HART Protocol

Commissioning

Function Check

Setting the Operating Language

Configuring the Measuring Device

Introduces the Setup menu and its guided wizards for standard device operation and configuration.

Measuring Device Configuration

Defining the Tag Name

Setting the System Units

Displaying the I/O Configuration

Configuring the Status Input

Input and Output Configuration

Configuring the Current Input

Details configuring the current input, including terminal number, signal mode, and failure settings.

Configuring the Current Output

Guides users through configuring the current output, covering terminal number, signal mode, and current span.

Configuring the Pulse/Frequency/Switch Output

Explains how to configure pulse, frequency, or switch outputs, detailing parameters like operating mode and pulse width.

Configuring the Switch Output

Display and Advanced Settings

Configuring the Local Display

Configuring the Low Flow Cut Off

Explains how to configure low flow cut off parameters, including process variable assignment and off values.

Configuring Empty Pipe Detection

Details configuring empty pipe detection, including adjustment types, progress, and response time.

Configuring the HART Input

Advanced Settings: Relay, Double Pulse, and Access Code

Configuring the Relay Output

Explains how to configure relay outputs, including function selection, terminal numbers, and diagnostic behavior.

Configuring the Double Pulse Output

Details the configuration of double pulse outputs, covering terminal numbers, signal mode, and value per pulse.

Advanced Settings

Covers advanced device settings including access code, sensor adjustment, totalizers, and SIL confirmation.

Using the Parameter to Enter the Access Code

Sensor Adjustment, Totalizers, and Display Configuration

Carrying Out a Sensor Adjustment

Configuring the Totalizer

Carrying Out Additional Display Configurations

Performing Electrode Cleaning

WLAN Configuration, Device Administration, and Simulation

WLAN Configuration

Guides users through configuring WLAN settings, including IP address, security type, and SSID name.

Configuration Management

Using Parameters for Device Administration

Simulation

Enables simulation of process variables and device alarms to verify downstream signal chains.

Protecting Settings and Access Codes

Protecting Settings from Unauthorized Access

Outlines write protection options: access code, keypad lock, and write protection switch.

Write Protection via Access Code

Defining the Access Code via the Web Browser

Write Protection Switch and Operation

Write Protection via Write Protection Switch

Describes how to lock write access to the operating menu using a hardware write protection switch.

Operation

Covers device operation aspects including locking status, language, and display configuration.

Reading the Device Locking Status

Adjusting the Operating Language

Measured Values and Totalizers

Configuring the Display

Reading Measured Values

"Process Variables" Submenu

"Totalizer" Submenu

Input/Output Values and Totalizer Reset

"Input values" Submenu

Output values

Performing a Totalizer Reset

Details how to reset totalizers using the 'Control Totalizer' or 'Reset all totalizers' options.

Totalizer Reset, Data Logging, and Diagnostics

Function Scope of "Control Totalizer" Parameter

Showing Data Logging

Diagnostic Information and Troubleshooting

Covers general troubleshooting for local display, output signals, and access issues.

Troubleshooting Local Display and Connectivity

General Troubleshooting for Local Display

Provides troubleshooting guidance for local display issues like dark screen, incorrect signals, and language problems.

Troubleshooting Output Signals

Troubleshooting Access Issues

Diagnostic Information via LEDs

Diagnostic Information via Light Emitting Diodes

Explains the status information provided by LEDs in the transmitter and sensor connection housing.

Transmitter LEDs

Sensor Connection Housing LEDs

Diagnostic Information on Local Display

Explains how diagnostic messages are displayed on the local screen in alternation with operational data.

Local Display Diagnostics and Web Browser Information

Diagnostic Message

Calling Up Remedial Measures

Diagnostic Information in the Web Browser

Explains how diagnostic faults are displayed on the Web browser's home page.

Diagnostic Options in Web Browser

DeviceCare/FieldCare Diagnostics and Adapting Diagnostic Information

Diagnostic Information in DeviceCare or FieldCare

Describes how diagnostic faults are displayed on the home page of DeviceCare or FieldCare operating tools.

Diagnostic Options in DeviceCare/FieldCare

Calling Up Remedy Information

Adapting the Diagnostic Information

Diagnostic Information Overview and Pending Events

Adapting the Diagnostic Behavior

Adapting the Status Signal

Overview of Diagnostic Information

Provides a table listing diagnostic numbers, short texts, remedy instructions, status signals, and diagnostic behaviors.

Pending Diagnostic Events

Explains how to view current and previous diagnostic events and call up remedial measures.

Diagnostic List, Event Logbook, and Device Reset

Diagnostic List

Event Logbook

Reading Out the Event Logbook

Information Events and Device Information

Resetting the Measuring Device

Explains how to reset the entire device configuration or specific parts to a defined state.

Function Scope of "Device Reset" Parameter

Device Information

Device Information Details

Device Tag

Serial Number

Firmware Version

Device Name

Firmware History and Maintenance

Maintenance

Covers maintenance tasks including exterior cleaning, seal replacement, and testing equipment.

Maintenance Tasks

Repairs and Disposal

General Notes on Repair and Conversion

Spare Parts and Returns

Disposal

Technical Data: System Components, Applications, and Design

Application

Input

Input Signal, HART Protocol, and Output Specifications

Status Input Specifications

HART Current Output

Output Signal Specifications

Current Output 0/4 to 20 mA

Pulse/Frequency/Switch Output

Output Signal Details and User Configurability

Double Pulse Output

Relay Output Details

User Configurable Input/Output

Signal on Alarm and Technical Data Sections

Signal on Alarm

Power Supply

Details power supply options, terminal voltage, frequency range, and power consumption.

Performance Characteristics

Covers performance characteristics including reference operating conditions, maximum measured error, and accuracy of outputs.

Installation, Environment, and Process Data

Environment

Process

Mechanical Construction

Operability and Supported Tools

Operability

Local Operation via Display Module

Operating Tools and Web Server Functionality

Supported Operating Tools

Web Server Functionality

Explains Web server functionality for device operation and configuration, including WLAN connection requirements.

HistoROM Data Management and Certificates

HistoROM Data Management

Certificates and Approvals

Application Packages

Related product manuals

Proline Promass E TB2 HART

116 pages

HART Proline t-mass I 300

Profibus Proline Promag H 500

240 pages

Proline Promag H 100 EtherNet/IP

122 pages

Endress+Hauser Proline Promag 10

124 pages

Endress+Hauser Proline Promag 50

Endress+Hauser Hart Proline Promag P 500 User Manual

Table of Contents