ENHANCED VISION DaVinci Pro - Troubleshooting; DaVinci Pro will not power on; The images seem to be out of focus and;or my OCR result is poor.; DaVinci Pro is taking a long time to process the document for Text-to-speech.

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Troubleshooting
DaVinci Pro will not power on
-Make sure the power supply from DaVinci Pro is securely connected to a working outlet.
Push the Power button on DaVinci Pro’s Front Panel. A blue light near the Power button, and
blue Control Console LED, should illuminate indicating the power is turned on.
-Make sure the two parts of the power supply cord are securely connected.
-Ensure the power supply cord is completely plugged into the DC 19V IN jack on the back of
the viewing stand base.
-Check the power strip/surge protectors ON/OFF switch and circuit breaker if DaVinci Pro is
plugged into one.
The images seem to be out of focus and/or my OCR result is poor.
-Clean polarizing filter on the underside of the OCR camera with the nonabrasive lens cleaning
cloth provided with your DaVinci Pro (avoid using cleaning solutions).
-Make sure the target material is steady and flat. It might take a few moments for the camera
to achieve focus after motion has stopped.
-Alternate DaVinci Pro LED Camera Lamp ON or Off. Making sure there is even ambient lighting
which will assist in creating a better image.
DaVinci Pro is taking a long time to process the document for Text-to-speech.
-Cycle the Power On & Off by pressing the Power button.
-If the device is not responding to these button presses you can Press and Hold the power
button for more than 5 seconds to force a shutdown. Do not physically remove from power
during this period of time.
Replacement LED lamps
Your DaVinci Pro comes equipped with a LED lamp designed to provide years of trouble-free
service. However, in the unlikely event that the LEDs need replacement, contact your place of
purchase or Enhanced Vision at (800)440-9476 for instructions or assistance on replacing the
LEDs.
Firmware Update
To keep your DaVinci Pro up to date visit our software support page at:
http://www.enhancedvision.com/support/software.html
If you have any questions or require technical assistance with your product, please call
(800) 440-9476, Monday – Friday, from 8 a.m. to 5 p.m. PST.