Troubleshooting an Enphase System
2014 Enphase Energy Inc. August 2014
2. Press and hold the Sync / Reset button for two seconds on each unit. After this, the Ethernet
light flashes. The units then reset and attempt to link using default factory settings.
Tenda P200
1. Verify that both adapters are plugged in to an outlet and that one adapter is
connected via Ethernet cable to the router while the other is connected via
Ethernet cable to the Envoy.
2. On adapter one, press and hold the Reset/Pair button for two to three
seconds, then release. The Power LED starts flashing.
3. Within two minutes of releasing the Reset/Pair button on adapter one, press
and hold the Reset/Pair button on adapter two for two to three seconds, then release it. The
power LED starts flashing.
4. The Power and PLC LEDs on both adapters display a solid light to indicate that an encrypted
private network is successfully created.
The Envoy cannot get a “+Web” even though all premises networking is intact
If you have gone through all appropriate troubleshooting exercises and cannot get the Envoy to show a
“+Web” condition and other computers in the LAN are able to get to the Internet, then it may be that the
Envoy has a hardware or networking problem. Contact Enphase Customer Support.
Can I use a dial-up Internet connection with the Envoy?
No. Dial-up Internet connections do not allow consistent communication between the Envoy and
Enphase. As such, Enphase Energy does not support dial-up connections.
To Next Page
Loading...
Need help?
General
