Entrust Sigma DS4-ES1 - 112: Card Hopper Empty; 113: Close Cover to Continue; 114: Cover Opened During Job

72 Troubleshooting
112: Card hopper empty
The printer did not detect cards in the input hopper.
Add cards to the input hopper.
Press the U
SER button on the printer to clear the message.
113: Close cover to continue
The printer cover is open. Close the cover to continue.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Make sure that the ribbon cartridge is installed properly with the cartridge handle even with
the edges of the printer.
 Press down on the cover ridges to make sure that the cover latches completely on both sides.
 All access doors must be closed to process cards. Unlock, open, and close all printer doors to
make sure they are closed completely.
 Lock the system.
114: Cover opened during job
The printer cover was opened while printing.
Push down on the cover to latch it.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Make sure that the ribbon cartridge is installed properly with the handle even with the edges
of the printer.
 Press down on the cover ridges to make sure that the cover latches completely on both sides.
 All access doors must be closed to process cards. Unlock, open, and close all printer doors to
make sure they are closed completely.
 Lock the system.