Completely blank pages are output
Cause What to do
The printer may have loaded more than one sheet at a
time.
Remove the paper stack and fan it. Tap it on a flat surface to even
the edges, then reload the paper.
The problem may be with your application or interface
cable.
Print out a configuration status sheet. See “Printing a
Configuration Status Sheet” on page 154. If a blank page is
ejected, the problem may be with the printer. Turn off the printer
and contact your dealer.
The paper size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the
control panel.
The MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with Auto
setting, specify the correct paper size on the MP Tray Size
setting in the Tray Menu on the control panel.
One of the toner cartridges may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that one of the toner cartridges is near the end of its
service life, open cover D, make sure the cartridge is locked, and
tap the top of the toner cartridge about five times with your finger.
If the problem is not resolved, replace the toner cartridge. See
“Replacing Consumable Products” on page 133.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
The printed image is light or faint
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the
printer’s control panel menus.
For Windows users, on the Basic Settings tab in the printer driver,
click Advanced and select the More Settings button. Then
deselect the Toner Save check box.
Epson AcuLaser C9300 Series User's Guide
Troubleshooting 163
To Next Page
Loading...
