For Windows......................... 131
For Mac OS X......................... 132
Transferring Data Using an External
Storage Device
Precautions on Storage Devices.............. 133
Copying Files Between a Storage Device and Your
Computer.............................. 133
Copying files to your computer............ 133
Saving files to a storage device............. 134
Error Indicators
Error Messages on the Control Panel.......... 135
Troubleshooting for Printing/Copying
Diagnosing the Problem................... 136
Checking product status................. 136
Paper Jams............................. 139
Removing jammed paper from the rear cover
................................... 139
Removing jammed paper from inside the
product.............................. 140
Removing jammed paper from the paper
cassette.............................. 141
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 141
Preventing paper jams................... 143
Reprinting after a paper jam (for Windows
only)................................ 144
Print Quality Help........................ 144
Horizontal banding..................... 145
Vertical banding or misalignment.......... 146
Incorrect or missing colors............... 146
Blurry or smeared print.................. 146
Miscellaneous Printout Problems............. 147
Incorrect or garbled characters............. 147
Incorrect margins...................... 147
Printout has a slight slant................. 148
Size or position of copied image is incorrect. . . 148
Inverted image........................ 148
Paper or CD/DVD only prints halfway or is
blank............................... 148
Printed side is smeared or scuffed. . . . . . . . . . 149
Printing is too slow..................... 149
Paper Does Not Feed Correctly or the CD/DVD
Tray is Not Inserted Correctly............... 150
Paper does not feed..................... 150
Multiple pages feed..................... 150
Paper is improperly loaded............... 151
Paper is not ejected fully or is wrinkled. . . . . . . 151
The CD/DVD tray is ejected or not inserted
correctly when sending a CD/DVD print job
................................... 151
The Product Does Not Print................ 151
All lights are off........................ 151
Lights came on and then went out.......... 151
Only the power light is on................ 152
An ink error is indicated after you replace the
cartridge............................. 152
Increasing the Print Speed (For Windows Only)
..................................... 153
Other Problem.......................... 154
Printing plain papers quietly.............. 154
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
screen or Status Light..................... 155
Problems When Starting a Scan.............. 155
Using the Automatic Document Feeder (ADF)
................................... 155
Using the button....................... 156
Using scanning software other than Epson
Scan driver........................... 157
Problems When Feeding Paper.............. 157
The paper gets dirty..................... 157
Multiple sheets of paper are fed. . . . . . . . . . . . 157
The paper jams in the Automatic Document
Feeder (ADF) ......................... 157
Problems With Scanning Time.............. 157
Problems With Scanned Images.............. 158
Scan quality is unsatisfactory.............. 158
The scanning area or direction is
unsatisfactory......................... 159
Problems Remain After Trying All Solutions.... 160
Troubleshooting for Faxing
Cannot send and receive fax................. 161
Quality problems (sending)................. 161
Quality problems (receiving)................ 161
Answering machine cannot answer voice calls. . . 162
Incorrect time........................... 162
Product Information
Ink Cartridges........................... 163
System Requirements..................... 163
User’s Guide
Contents
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