Epson Printer

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Carefully remove the jammed paper.

Reattach the rear cover 2.

Close the rear cover 1.

WF-3620 Series/WF-3640 Series

Pull out the rear cover.

User’s Guide

Troubleshooting for Printing/Copying

163

Main Page

Default Chapter2
- Copyright and Trademarks2
Introduction8
- Where to Find Information8
- Available Features8
- Caution, Important and Note9
- Operating System Versions9
- Using Epson Connect Service10
Important Instructions11
- Safety Instructions11
- Product Advisories and Warnings12
- Restrictions on Copying14
- Protecting Your Personal Information15
Getting to Know Your Product16
- Product Parts16
  - WF-7610 Series/Wf-7620 Series16
  - WF-3620 Series/Wf-3640 Series19
- Guide to the Control Panel21
Paper and Media Handling27
- Media27
  - Storing Paper27
- Selecting Paper27
  - Paper Type Settings on the LCD Screen31
  - Paper Type Settings from the Printer Driver32
- Loading Paper into the Paper Cassette33
- Loading Envelopes into the Paper Cassette36
- Loading Paper and Envelopes into the Rear Paper Feed Slot39
- Placing Originals42
  - Automatic Document Feeder (ADF)42
  - Scanner Glass44
- Inserting a Memory Card44
Copying47
- Copying Documents47
  - Basic Copying47
- Copy Mode Menu List47
Printing48
- Printing from the Control Panel48
  - Printing a JPEG File48
  - Printing a TIFF File49
- Printing from Your Computer49
  - Printer Driver and Status Monitor49
  - Accessing the Printer Driver for Windows50
- Basic Operations51
- Other Options57
- Administrator Settings for Printer Driver (for Windows Only)65
Scanning67
- Scanning from the Control Panel67
- Scanning from Your Computer70
- Software Information79
  - Starting Epson Scan Driver79
  - Starting Other Scanning Software79
Faxing81
- Connecting to a Phone Line81
- Setting up for Faxing83
  - Basic Settings83
  - Advanced Settings87
- Sending Faxes88
  - Basic Operations88
  - Other Options90
- Receiving Faxes94
- Checking Fax Job Status and History99
  - Using the Status Menu99
  - Printing a Fax Report100
- Fax Mode Menu List101
Making Contact List Settings102
- Creating a Contact102
- Creating a Group103
Menu List of Control Panel105
- Copy Mode105
- Memory Device Mode106
- Fax Mode107
- Scan Mode107
- Setup Mode110
  - System Administration Settings111
- Contacts116
- Presets116
- Status Menu117
Ink Cartridge and Consumable Information118
- Ink Cartridges118
- Maintenance Box118
Replacing Ink Cartridges120
- Ink Cartridge Safety Instructions, Precautions120
- And Specifications120
- Checking the Ink Cartridge Status122
- Temporary Printing with Black Ink When Color Ink Cartridges Are Expended125
  - For Windows125
  - For Mac os X127
- Conserving Black Ink When the Cartridge Is Low (for Windows Only)128
- Replacing an Ink Cartridge129
Maintaining Your Product and Software133
- Checking the Print Head Nozzles133
- Cleaning the Print Head134
- Aligning the Print Head136
- Making Network Service Settings138
- Sharing the Product for Printing139
- Cleaning the Product139
  - Cleaning the Exterior of the Product139
  - Cleaning the Interior of the Product140
- Replacing Maintenance Box141
- Transporting the Product143
- Checking and Installing Your Software145
  - Checking the Software Installed on Your Computer145
  - Installing the Software146
- Uninstalling Your Software146
  - For Windows146
  - For Mac os X147
Transferring Data Using an External Storage Device149
- Precautions on Storage Devices149
- Copying Files between a Storage Device and Your Computer149
  - Copying Files to Your Computer149
  - Saving Files to a Storage Device150
Error Indicators152
- Error Messages on the Control Panel152
- Error Code on the Status Menu153
Troubleshooting for Printing/Copying156
- Diagnosing the Problem156
  - Checking Product Status157
- Paper Jams159
- Print Quality Help172
- Miscellaneous Printout Problems175
- Paper Does Not Feed Correctly178
- The Product Does Not Print179
- Other Problem181
Troubleshooting for Scanning183
- Problems Indicated by Messages on the LCD Screen or Status Light183
- Problems When Starting a Scan183
- Problems When Feeding Paper185
- Problems with Scanning Time185
- Problems with Scanned Images185
  - Scan Quality Is Unsatisfactory185
  - The Scanning Area or Direction Is Unsatisfactory186
- Other Problems188
  - Scanning Quietly188
- Problems Remain after Trying All Solutions188
- Cannot Send and Receive Fax189
Troubleshooting for Faxing189
- No Dial Tone Detected." Error Occurs189
  - Memory Full Error Occurs190
- Quality Problems190
  - In Sent Faxes190
  - In Received Faxes190
- Other Problems190
Product Information192
- System Requirements192
  - For Windows192
  - For Mac os X192
- Technical Specifications192
Where to Get Help203
- Technical Support Web Site203
- Contacting Epson Support203
Index206

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