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3. Run the downloaded firmware file and follow the on-screen instructions to update the watch's
firmware.
Note: If the firmware updater does not start, make sure the USB charging clip is attached correctly
and that you do not have multiple instances of the firmware updater running on your computer.
Parent topic: Solving Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada), and select
your product for solutions to common problems. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Call (800) 241-5789 or (562) 276-4394 (U.S) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Smartphone model and OS version
• Description of the problem
Parent topic: Solving Problems
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