342 Problem Solver
❏ Make sure your paper is dry and the printable side is face-up.
Also, make sure you are using the correct type of paper. See
“Paper” on page 365 for specifications.
❏ Ink may have leaked inside the printer; wipe the inside of the
printer with a soft, clean cloth.
❏ Run the Head Cleaning utility. For Windows, see “Cleaning
the print head” on page 80. For Mac OS 9.x, see “Cleaning the
print head” on page 165. For Mac OS X, see “Cleaning the
print head” on page 219.
You can also clean the print head nozzles using the control
panel. To clean the print head nozzles, press the Menu
button for 3 seconds.
Color documents print in black only
Try one or more of these solutions:
❏ Make sure the color data settings in your application are
correct.
❏ For Windows, make sure Color or Color/B&W Photo is set
in the Main menu. See “Making Settings on the Main Menu”
on page 21.
For Mac OS 9.x, make sure Color or Color/B&W Photo is set
in the Print dialog. See “Making Settings in the Print Dialog”
on page 117.
For Mac OS X, make sure Color or Color/B&W Photo is set
in the Print Settings selected in the Print dialog. See “Color”
on page 190.
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