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285

3. Remove the duplexer.

4. Carefully remove any paper jammed inside the product.

Note: Do not touch the paper rollers.

5. Remove any jammed paper from the duplexer.

Rear

Table of Contents

Table of Contents3
WF-7710/WF-7720 User's Guide13
Product Basics14
- Using the Control Panel14
- Product Parts Locations27
- Checking for Software Updates32
- The Power off and Sleep Timers33
  - Changing the Power off Timer Settings33
  - Changing the Sleep Timer Settings34
- Epson Connect Solutions for Smartphones, Tablets, and more35
- Using Airprint39
- Using Google Cloud Print40
- Setting up Google Cloud Print on a Chromebook41
- Using the Mopria Print Service42
- Android Printing Using the Epson Print Enabler42
- Using Fire os Printing43
- Using Windows 10 Mobile Printing44
- Using Epson Print and Scan App with Windows Tablets44
- Printing and Scanning with NFC from Your Android Device45
Wi-Fi or Wired Networking47
- Network Security Recommendations47
- Wi-Fi Infrastructure Mode Setup48
  - Selecting Wireless Network Settings from the Control Panel49
- Wi-Fi Direct Mode Setup51
  - Enabling Wi-Fi Direct Mode52
- Wi-Fi Protected Setup (WPS)53
  - Using WPS to Connect to a Network54
- Printing a Network Status Sheet55
- Configuring Email Server Settings55
- Changing or Updating Network Connections56
Loading Paper60
- Loading Paper for Documents in the Cassette60
- Loading Paper for Photos in the Cassette66
- Loading Envelopes in the Cassette71
- Loading Paper and Envelopes in the Rear Feed Slot75
- Paper Loading Capacity79
- Available Epson Papers79
- Borderless Paper Type Compatibility82
- Paper or Media Type Settings - Printing Software83
- Selecting the Paper Settings for each Source - Control Panel84
  - Paper Type Settings - Control Panel84
- Selecting Default Paper Settings - Administrator85
  - Selecting the Default Paper Source Settings - Administrator85
    - Paper Source Settings Options86
- Selecting the Universal Print Settings87
  - Universal Print Settings Options88
Placing Originals on the Product90
- Placing Originals on the Scanner Glass90
- Placing Originals in the Automatic Document Feeder91
Copying96
- Copying Documents or Photos96
- Copying Options97
Printing from a Computer100
- Printing with Windows100
- Printing on a Mac126
- Cancelling Printing Using a Product Button141
Scanning142
- Starting a Scan142
- Scanning in Epson Scan 2155
Faxing165
- Connecting a Telephone or Answering Machine165
- Setting up Fax Features170
- Setting up Contacts and Contact Groups183
- Sending Faxes194
- Sending Faxes from the Product Control Panel194
- Sending a Fax Using the Keypad, Contact List, or History195
- Receiving Faxes208
- Checking Fax Status216
- Printing Fax Reports217
  - Fax Report Options217
Using External USB Devices with Your Product219
- Connecting a USB Device219
  - USB Device Photo File Specifications219
- Disconnecting a USB Device220
- Viewing and Printing from the LCD Screen220
- Transferring Files on a USB Device224
  - Setting up File Sharing for File Transfers from Your Computer224
  - Transferring Files from a USB Device to Your Computer225
Checking Cartridge Status on the LCD Screen227
Check Cartridge and Maintenance Box Status227
Replacing Ink Cartridges and Maintenance Boxes227
Checking Cartridge and Maintenance Box Status with Windows228
Checking Cartridge and Maintenance Box Status - Mac231
Purchase Epson Ink Cartridges and Maintenance Box232
Ink Cartridge and Maintenance Box Part Numbers232
Removing and Installing Ink Cartridges233
Printing with Black Ink and Expended Color Cartridges237
- Printing with Expended Color Cartridges - Windows238
- Printing with Expended Color Cartridges - Mac238
- Conserving Low Black Ink with Windows240
- Replacing the Maintenance Box241
Adjusting Print Quality244
- Print Head Maintenance244
  - Print Head Nozzle Check244
    - Checking the Nozzles Using the Product Control Panel245
    - Checking the Nozzles Using a Computer Utility247
  - Print Head Cleaning250
    - Cleaning the Print Head Using the Product Control Panel250
    - Cleaning the Print Head Using a Computer Utility251
- Print Head Alignment254
  - Aligning the Print Head Using the Product Control Panel254
- Cleaning the Paper Guide255
Cleaning and Transporting Your Product256
- Cleaning Your Product256
- Transporting Your Product258
Solving Problems263
- Product Status Messages263
- Status Menu Error Codes265
- Running a Product Check268
- Resetting Control Panel Defaults269
- Solving Setup Problems270
  - Product Does Not Turn on or off271
  - Noise after Ink Installation271
  - Software Installation Problems271
- Solving Network Problems272
- Product Cannot Connect to a Wireless Router or Access Point272
- Network Software Cannot Find Product on a Network274
- Product Does Not Appear in Mac Printer Window275
- Cannot Print over a Network275
- Cannot Scan over a Network276
- Solving Copying Problems277
  - Product Makes Noise, but Nothing Copies278
  - Product Makes Noise When It Sits for a While278
- Solving Paper Problems278
  - Paper Feeding Problems279
  - Originals Do Not Feed from the Automatic Document Feeder279
  - Paper Jam Problems Inside the Product280
  - Paper Jam Problems in the Paper Cassette282
  - Paper Jam Problems in the Duplexer (Rear Cover)284
  - Document Jams in the Automatic Document Feeder288
  - Paper Ejection Problems292
- Solving Problems Printing from a Computer292
  - Nothing Prints293
  - Product Icon Does Not Appear in Windows Taskbar293
  - Error after Cartridge Replacement294
  - Printing Is Slow294
- Solving Page Layout and Content Problems296
  - Inverted Image296
  - Too Many Copies Print297
  - Blank Pages Print297
  - Incorrect Margins on Printout297
  - Border Appears on Borderless Prints298
  - Incorrect Characters Print299
  - Incorrect Image Size or Position299
  - Slanted Printout299
- Solving Print Quality Problems300
- White or Dark Lines in Printout300
- Blurry or Smeared Printout301
- Faint Printout or Printout Has Gaps302
  - Grainy Printout303
  - Incorrect Colors304
- Solving Scanning Problems305
  - Scanning Software Does Not Operate Correctly305
  - Cannot Start Epson Scan 2306
- Solving Scanned Image Quality Problems306
  - Image Consists of a few Dots Only307
  - Line of Dots Appears in All Scanned Images307
  - Straight Lines in an Image Appear Crooked308
  - Image Is Distorted or Blurry308
  - Image Colors Are Patchy at the Edges309
  - Image Is too Dark309
  - Back of Original Image Appears in Scanned Image309
  - Ripple Patterns Appear in an Image309
  - Image Is Scanned Upside-Down310
  - Scanned Image Colors Do Not Match Original Colors310
  - Scan Area Is Not Adjustable in Thumbnail Preview310
  - Scanned Image Edges Are Cropped311
- Solving Faxing Problems311
  - Cannot Send or Receive Faxes311
  - Cannot Receive Faxes with a Telephone Connected to Your Product313
  - Fax Memory Full Error Appears313
  - Sent Fax Quality Is Poor314
  - Sent Fax Is Received in an Incorrect Size314
  - Received Fax Quality Is Poor315
  - Received Fax Is Not Printed315
- Solving USB Device Problems315
  - Cannot View or Print from a USB Device315
  - Cannot Save Files on a USB Device316
  - Cannot Transfer Files to or from a USB Device316
  - Uninstall Your Product Software316
  - Uninstalling Product Software - Windows317
  - Uninstalling Product Software - Mac318
  - Where to Get Help318
Technical Specifications320
- Windows System Requirements320
- Mac System Requirements321
- Paper Specifications322
- Printable Area Specifications323
- Automatic Document Feeder (ADF) Specifications325
- Scanning Specifications325
- Fax Specifications326
- Ink Cartridge Specifications327
- Dimension Specifications328
- Electrical Specifications328
- Environmental Specifications329
- Interface Specifications329
- External USB Device Specifications329
- Network Interface Specifications330
- Safety and Approvals Specifications331
Notices332
- Important Safety Instructions332
- FCC Compliance Statement336
- Binding Arbitration and Class Waiver338
- Trademarks342
- Copyright Notice342

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