Epson WF-R8590 - Error Code and Superficial Phenomenon Troubleshooting

Confidential
Fatal Error Code
List
37
EPSON WF-R8
590/WF-R8591/W
F-R8593
Revision F
1.3.1.2
Error
Code/Super
ficial
Phenomenon-Ba
sed
Troubleshoo
ting
This section explains the
troubleshooting procedures based on the error codes and superficial phenomenon.

When an error occurs, it
may be displayed on the LCD panel
with a message instead of
an error code. To check the error code, print out a
fax log.

If the problem is not solved even after carrying out the remedy shown in the
Table 1-11
,
print out a protocol trace to analyze the cause of the error.
Table 1-1
1.
Troubleshooting
Based on
the Error
Code/Superficial
Phenomenon
Error code (LCD
Message)/Phenomenon
D
e
s
c
r
i
p
t
i
o
n
R
e
m
e
d
y
Communication Error
(The error is indicated with
error code on the fax log.)
Communication error
Turn off v.34 and try again.
Turn off ECM and try again.
When using xDSL, check the connection from “Line” jack to the fax
via the xDSL splitter.
When using TAM, check the connection from “Line” jack to the
TAM via the fax.
Check if the telephone line makes any sounds.
L
i
n
e
B
u
s
y
T
h
e
l
i
n
e
i
s
b
u
s
y
.
T
r
y
a
g
a
i
n
l
a
t
e
r
.
No answe
r
The other end of the line does not
answer.
Check the number and dial again.
The other end of the line
answered but no answer tone is
detected.
Power fail
Power failure occurred during
sending/receiving/printing/redial i
ng.
Confirm the P/S Board Connector Cable or P/S Board is not
damaged, and retry.
706,880-884,F21,F27-
F28,F2F,F51,F59
A system error (fax circuit failure)
occurs
Replace the FAX board with a new one.
M
e
m
o
r
y
f
u
l
l
O
u
t
o
f
M
e
m
o
r
y
Ask the sender to re-send the fax in several batches.
871
Maximum number of files is
exceeded
F
6
0
A
s
c
a
n
n
e
r
f
a
t
a
l
e
r
r
o
r
o
c
c
u
r
r
e
d
•
S
e
e
Table 1-3 "Fatal Error List (Printer)
" (p.20)
.
•
S
e
e
Table 1-4 "Fatal Error List (ADF/Scanner)" (p.28)
.
F
6
1
A
p
r
i
n
t
e
r
f
a
t
a
l
e
r
r
o
r
o
c
c
u
r
r
e
d
F
6
2
R
e
s
e
r
v
e
d
-
-
-
F63
ADF document mis-feed or paper
jam occu
rs
•
Set t
he doc
ume
nts a
nd try a
gai
n.
•
If a paper ja
m error occ
urs, remov
e the jamm
ed paper an
d try agai
n.
F64
The memory for printing received
image is full
Ask the sender to re-send the fax in several batches.
Cannot receive faxes
The telephone cable is not
connected properly.
Connect the telephone cable properly.
The teleph
one line
is not work
ing.
Verify if the
phone lin
e works b
y connec
ting to a ph
one to it.
A
u
t
o
a
n
s
w
e
r
i
s
s
e
t
t
o
“
N
”
.
S
e
t
t
o
“
Y
”
.
DRD setting is incorrect.
Set the setting to “ALL” and try again. Should other ring patterns be
selected, contact the telephone company.
Calling signal cannot be detected.
Contact the telephone company or obtain the fax log for more
analysis.
Cannot dial
The telephone cable is not
connected properly.
Connect the telephone cable properly.
The
telephone line
is
not
working.
Verify if the
phone line works
by connecting to
a phone
to it.
Pulse/Tone
dial
setting
error
Turn
the
setting
to
the
other
one
and
try
again.
Cannot receive/send faxes
in color
ECM
is
set
to
off.
Set
to
on
and
try
again.
Fax
mo
de i
s se
t to
“B&
W o
nly
”.
Set
to “
B&
W/C
olo
r”.