❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
& “Cleaning the Print Head” on page 48
❏ Run the Print Head Alignment utility.
& “Aligning the Print Head” on page 50
❏ If the paper is smeared with ink after printing, clean the interior of the product.
& “Cleaning the interior of the product” on page 53
Miscellaneous Printout Problems
Incorrect or garbled characters
❏ Clear any stalled print jobs.
& “Canceling printing” on page 23
❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 56
Incorrect margins
❏ Make sure that the paper is loaded into the rear paper feed correctly.
& “Loading Paper and Envelopes” on page 15
❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the
page.
& “Printable area” on page 76
❏ Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog box or Print dialog box.
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 56
Printout has a slight slant
❏ Make sure that the paper is loaded into the rear paper feed correctly.
& “Loading Paper and Envelopes” on page 15
❏ If Draft is selected in Quality in the Main window in your printer driver (for Windows), or Fast Economy is
selected in Print Quality in Print Settings (for Mac OS X), select another setting.
User’s Guide
Troubleshooting for Printing
67
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