Problem
The device
does not turn on
The device is not connected
to power supply
Plug in
the device
There is water near
the device
The device has been pushed Wipe the water out
and dry the device
as per the guide
The device has been tilted Place on a smooth
horizontal surface
and dry the device
as per this guide
Possible cause Solution
TROUBLE SHOOTING
Cold air
does not come
out of the device
The airflow level is on
the minimum setting
Increase the power
using the lever on
the control panel
The temperature
drop is minimal
The device is out of water Fill up the reservoir
The cartridge has expired Replace cartridge
The humidity level in the
room is over 70%
Ventilate the room
The device has been turned off
via the control panel
Touch and hold
the power button
Problem
WARRANTY
Water from
the reservoir
does not reach
the evaporative
cartridge
The reservoir
has been placed
into the device
incorrectly
Take the reservoir
out and place it
vertically next
to the device
Possible cause Solution
Wi-Fi
does not
connect
Password was input
incorrectly
Double-check
the spelling of the
password that you
have inputted
Another cause Write to us at
support.evapolar.com
to find the solution
The distributor company selling the device determines the warranty duration
and conditions. All air coolers undergo a thorough quality control. Devices
and cartridges that are purchased at Evapolar.com fall under a 1-year
warranty; the details are described on the website. Should you have any
questions, feel free to write us at support.evapolar.com
The technical maintenance of the device should only be performed by a
professional. Unprofessional service can lead to incapacitation of the device
and is not covered by the warranty.
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