Evolis Badgy - Advanced Printing Troubleshooting Steps; Checking Print Parameters and Cables; Ensuring Printer and Card Cleanliness; Checking Ribbon and Print Head Status

Partial or incorrect printing
1 Check the parameters defined for the printing
 Make sure no element of your formatting is outside the print margins.
 Check the orientation of the document selected in the configuration of the print driver (Landscape or Portrait).
2 Check the interface cable
 If some unusual characters print out, check you are using the USB interface cable appropriate for your printer.
 Check the connection between the computer and printer.
 Try using another cable of the same type.
3 Ensure the printer is clean
 Clean the printer and cleaning rollers.
Refer to Chapter 9 - Servicing and Maintenance.
4 Ensure the cards are clean
 Check the cards are stored in a dust-free location.
5 Check the ribbon
 Ensure the ribbon cartridge is correctly installed.
 Check the ribbon is unrolling freely.
6 Check the print head
 If horizontal (white) lines appear on the card, some components of the print head may be dirty or damaged.
Refer to Chapter 9 - Servicing and Maintenance.
If the problem continues, refer to the Trouble Shooting section on the Badgy web site (www.badgy.com)
for more information.
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