33
Elen
TROUBLESHOOTING
Problem Possible cause Solution
The machine does not
start up
The plug is not correctly
inserted into the power socket
Check that the plug is correctly
inserted and that the power
socket is operational.
The circuit breaker and/or
differential are disconnected.
Check that they are connected.
The cable and/or plug are
damaged.
Call service personnel to
replace them.
The steam wand does
not dispense steam
The steam wand is clogged by
milk.
Clean the wand and, if
necessary, remove the nozzle
and unclog it using a pin or
needle.
Water is found
underneath the
machine
The drainage tube is blocked. Clean the drainage tube.
The following checks can be carried out by users once the machine has been turned off and disconnected
from the power supply. For all other unspecified machine faults, disconnect the machine from the power
supply and immediately contact authorised and qualified service personnel.
Faults produced by limescale
Coffee not dispensed at right temperature:
Heat-exchanger outlet pipes clogged by
limescale.
Brewing groups do not dispense water:
Water system is clogged by limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the
water). To avoid these faults, maintain the water softener regularly.
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