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Troubleshooting the LANPlug 2000
The following information will help in isolating problems with the LANPlug 2000.
Symptoms
None of the LED’s Light Up After Installation
• Unplug the LANPlug 2000 from the electrical outlet and remove the Ethernet cable.
• Make sure there is power to the electrical outlet and it’s working properly.
• Ensure the LANPlug 2000 is not plugged into an extension cord, power strip, or surge
protector.
Power LED is Off:
• Make sure there is power supplied to the electrical outlet.
• Ensure the LANPlug 2000 is securely plugged directly to the electrical outlet.
• Try another electrical outlet.
Powerline Performance LED is Amber or Red:
• Try a different electrical outlet.
• Reset the LANPlug 2000 to factory defaults and perform the pairing process.
The Ethernet LED Does Not Light Up:
• The Ethernet LED indicator on the Powerline adapter will light up once it detects a network
device plugged into the Ethernet port.
• Check if the Ethernet cable is securely connected.
• Make sure that the device you are connecting to the LANPlug 2000 is powered ON.
• Check the Ethernet adapter on your computer to see if it is working/enabled.
• Try a different Ethernet cable.
The LANPlug 2000 Suddenly Stops Working
• Perform a power cycle of the adapter.
• Perform a reset to factory default and perform the pairing procedure.
Contact Technical Support
support@extollocom.com
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