CHAPTER E 99
Troubleshooting
E.5 Virus Protection
Q. How do I enable the debug log for real-time virus scanner?
A. In Policy Manager Console, go to Product/Settings/Advanced/ and
set fsoasd log level to Debug.
In standalone installation, run the following command:
/opt/f-secure/fsma/bin/chtest s 44.1.100.11 9
The above command works for Client Security product. If you are
using Server Security, replace 44 with 45.
The log file is in /var/opt/f-secure/fsav/fsoasd.log
Q. How can I use an HTTP proxy server to downloading database
updates?
A. In Policy Manager Console, go to F-Secure Automatic Update Agent /
Settings / Communications / HTTP Settings / User-defined proxy
settings and set Address to:
http://[[user][:pass]@]proxyhost[:port]
In Web User Interface, use the setting in the Automatic Updates page
in the advanced mode.
Q. Does the real-time scan work on NFS server?
A. If the product is installed on NFS server, the real-time scan does not
scan files automatically when a client accesses a file on the server.
E.6 Generic Issues
Q. How can I clean an interrupted installation?
A. If the product installation is interrupted, you may have to remove the
product components manually.
a. List all installed rpm packages:
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