FCI ST75 - Customer Service and Warranty; Customer Support and Contact

ST75/ST75V Mass Flow Meter Fluid Components International LLC
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Appendix D - Customer Service
FCI provides full in-house technical support. Additional technical representation is also provided
by FCI eld representatives. Before contacting a eld or in-house representative, perform the
troubleshooting techniques outlined in this document.
By Mail
Fluid Components International LLC
1755 La Costa Meadows Dr.
San Marcos, CA 92078-5115 USA
Attn: Customer Service Department
By Phone
Contact the area FCI regional representative. If a eld representative is unable to be contacted or if a
situation is unable to be resolved, contact the FCI Customer Service Department toll free at
1 (800) 854-1993.
By Fax
To describe problems in a graphical or pictorial manner, send a fax including a phone or fax number to
the regional representative. Again, FCI is available by facsimile if all possibilities have been exhausted
with the authorized facory representative. Our fax number is 1 (760) 736-6250; it is available 7 days a
week, 24 hours a day.
By Email
FCI Customer Service can be contacted by email at: techsupport@uidcomponents.com.
Describe the problem in detail making sure a telephone number and best time to be contacted is stated
in the email.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii,
contact your country’s FCI International Representative or the one nearest to you.
After Hours Support
For product information visit the FCI website at www.uidcomponents.com. For product support call
1 (800) 854-1993 and follow the prerecorded instructions.
Point of Contact
The point of contact for service, or return of equipment to FCI is your authorized FCI sales/service
ofce. To locate the ofce nearest you, visit the FCI website at www.uidcomponents.com.
Customer
Service/
Technical
Support